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Three steps required to grasp customers' needs and hold their loyalty.
If banks want to improve their approach to CRM, they'll first have to improve their definition of the customer.
In a tough economy, intelligent lead generation proves its importance.
Cruise through with effective supply chain management.
The answer involves more than just "always be closing."
Five surefire ways to increase adoption among customers and contact center agents.
A practice with deep roots must bear new fruit.
Start-ups require speed, and the social Web is the backbone of velocity.
Deliver freedom, not hype.
A handful of first steps for marketing campaigns that make the most of social media.
Where social media fits within public relations, marketing, and advertising.
How social marketing can spotlight your organization's inner person.
Mobilize customer sales forces with social media marketing: "You need to take your message to the people."
Ten ways to make sure employees are spreading the right message through social media.
Along with Web 2.0, those interactions can also boost brand image.
Five ways that successful companies use social networking to manage conversations.
Smaller enterprises demand a different approach.
Segmentation and analytics drive revenue generation and loyalty.
How new technology streamlines the mobile operator contact center.
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