Make the most of those in-person interactions.
Viewpoints,
Posted 26 Oct 2007
The key to AVM success is overcoming misplaced skepticism.
Viewpoints,
Posted 23 Oct 2007
Keeping your customers from breaking up with you.
Viewpoints,
Posted 19 Oct 2007
Automation may not lead to satisfaction.
Viewpoints,
Posted 16 Oct 2007
Focus on fundamentals when facing shortfalls.
Viewpoints,
Posted 12 Oct 2007
In the treacherous arena of customer service, a kind of literal and psychological disconnect exists between technology company executives (who really ought to know better) and their consumers.
Viewpoints,
Posted 09 Oct 2007
CDI solutions provide the framework for a comprehensive data sharing strategy.
Viewpoints,
Posted 05 Oct 2007
Friendly suggestions to help revitalize and maximize your company's BI strategy.
Viewpoints,
Posted 02 Oct 2007
Forging relationships with a new demographic.
Viewpoints,
Posted 28 Sep 2007
Contact centers are good at cutting costs, but still have a long way to go in quantifying customer satisfaction.
Viewpoints,
Posted 21 Sep 2007
Sales managers must beat the clock when it comes to executing compensation analytics.
Viewpoints,
Posted 14 Sep 2007
A flexible MDM platform delivers rapid return-on-investment.
Viewpoints,
Posted 10 Sep 2007
Transforming your business to a customer-centric organization starts with a CRM-focused services-oriented architecture.
Viewpoints,
Posted 07 Sep 2007
The growing demand for all things "on-demand" -- from our entertainment to our business information -- is rapidly changing how B2B customers and prospects want to learn about your products and services.
Viewpoints,
Posted 04 Sep 2007
How CRM is a clutch performer for the Seattle Mariners -- and their fans.
Viewpoints,
Posted 30 Aug 2007
Three keys to implementing Internet Protocol call recording into the contact center.
Viewpoints,
Posted 27 Aug 2007
Keys to filling the gap between clients and CRM vendors.
Viewpoints,
Posted 20 Aug 2007
How to put the individual experience back into every customer interaction.
Viewpoints,
Posted 17 Aug 2007
If not, you've got a lot of room to improve collaboration efficiency.
Viewpoints,
Posted 14 Aug 2007
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