A set of 5 rules to live by.
Viewpoints,
Posted 01 Aug 2008
Understand and project your value.
Viewpoints,
Posted 31 Jul 2008
Social computing meets business value.
Viewpoints,
Posted 29 Jul 2008
What can we learn from how candidates are using SMS messaging?
Viewpoints,
Posted 24 Jul 2008
Influencing an influential audience.
Viewpoints,
Posted 22 Jul 2008
Not every online retailer can lower prices to compete.
Viewpoints,
Posted 17 Jul 2008
Segmentation marketing must be individually relevant.
Viewpoints,
Posted 15 Jul 2008
Making BI ridiculously obvious.
Viewpoints,
Posted 10 Jul 2008
How to avoid them.
Viewpoints,
Posted 08 Jul 2008
Customer collaboration is key.
Viewpoints,
Posted 03 Jul 2008
The real liaison in a dot-com world.
Viewpoints,
Posted 01 Jul 2008
4 ways interactive voice response can win customer raves.
Viewpoints,
Posted 30 Jun 2008
Imagine a document aware of its own environment.
Viewpoints,
Posted 26 Jun 2008
Fixing problems before they occur.
Viewpoints,
Posted 24 Jun 2008
A solid contact strategy is the key to success.
Viewpoints,
Posted 20 Jun 2008
Persona-shifting takes care of the "Ready, Fire, Aim" mistake.
Viewpoints,
Posted 18 Jun 2008
Retailers can plan now for future profits.
Viewpoints,
Posted 16 Jun 2008
Those who resist innovation may doom it.
Viewpoints,
Posted 12 Jun 2008
The importance of customer experience in an economic downturn.
Viewpoints,
Posted 10 Jun 2008
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