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Thinking big and innovating freely top the list
Expedia chooses Missouri to enhance customer relationships
How to ensure Groupon and LivingSocial won't damage relationships
Low cost and communities top the list
Content is only one element in a user experience
Four techniques that can generate award-winning customer satisfaction results
Marketing's role in sales
B2B Social Demand Generation
If your customers don't bring YOU their problems, then where do they bring them?
Understanding what mobile means for your business
What this integration means for business
Ensuring your sales team is on your side
Look for these traits to keep both your business and IT organizations happy
How companies can reap the benefits
Customer-capable companies are driving cross-sell/up-sell revenue
How to improve the effectiveness and long-term success of social CRM initiatives
Adapting to a new marketing structure
Customer satisfaction versus offshore cost savings
How to use innovation to your advantage
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