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Social CRM and next-generation customer service.
The execution of live chat can make or break the conversion.
How to tailor online customer experience to boost loyalty and drive revenue.
Don't let chaos turn the dream of entrepreneurship into a nightmare.
Today's customer leadership requires a new approach.
Social media success is often hard to spot, but you need to know where your industry is headed.
The steps you must take in an increasingly collaborative world.
Figure out why they do it, and you can foster a positive brand conversation.
You can nurture leads using the resources you already have.
Moving beyond "on-message marketing."
Become more relevant in an increasingly digital, connected, and social world.
Whether your strategy is operational excellence, product innovation, or customer intimacy, CRM is essential to achieve customer satisfaction. So how do you choose?
You don't want social CRM. You want integrated customer intelligence.
Can your master data and your customer data just get along?
Collective intelligence can find a needle in a haystack.
Enterprise 2.0 and Gov 2.0 communities are a mindset, not a toolset.
A new tool that reveals what's really happening in your business.
Online gift cards are an untapped resource for email lead generation.
Why relevance engines are what matters now.
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