Mobilize customer sales forces with social media marketing: "You need to take your message to the people."
Viewpoints,
Posted 17 Jun 2009
Ten ways to make sure employees are spreading the right message through social media.
Viewpoints,
Posted 17 Jun 2009
Along with Web 2.0, those interactions can also boost brand image.
Viewpoints,
Posted 12 Jun 2009
Five ways that successful companies use social networking to manage conversations.
Viewpoints,
Posted 10 Jun 2009
Smaller enterprises demand a different approach.
Viewpoints,
Posted 27 May 2009
Segmentation and analytics drive revenue generation and loyalty.
Viewpoints,
Posted 25 May 2009
How new technology streamlines the mobile operator contact center.
Viewpoints,
Posted 25 May 2009
Content and customers come in many varieties.
Viewpoints,
Posted 20 May 2009
Well-written contracts are key to protecting your business.
Viewpoints,
Posted 20 May 2009
Achieve your goals with econometrics and optimization models.
Viewpoints,
Posted 18 May 2009
Address the mess to improve your appearance in customers' eyes.
Viewpoints,
Posted 13 May 2009
Analyzing the gap between what executives promise and what their companies deliver.
Viewpoints,
Posted 11 May 2009
Illuminating the agent/customer interaction.
Viewpoints,
Posted 06 May 2009
Customer retention in four easy steps.
Viewpoints,
Posted 04 May 2009
Deliver exceptional customer service through text.
Viewpoints,
Posted 29 Apr 2009
Demonstrate the value of marketing.
Viewpoints,
Posted 27 Apr 2009
Protect your existing business, especially in tough times.
Viewpoints,
Posted 22 Apr 2009
And it's the one thing you need to get right.
Viewpoints,
Posted 22 Apr 2009
Navigate the downturn by investing in customer relationships.
Viewpoints,
Posted 20 Apr 2009
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