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If your customers don't bring YOU their problems, then where do they bring them?
Understanding what mobile means for your business
What this integration means for business
Ensuring your sales team is on your side
Look for these traits to keep both your business and IT organizations happy
How companies can reap the benefits
Customer-capable companies are driving cross-sell/up-sell revenue
How to improve the effectiveness and long-term success of social CRM initiatives
Adapting to a new marketing structure
Customer satisfaction versus offshore cost savings
How to use innovation to your advantage
What Watson means for the future of customer service
The dispute resolution mechanism is popular, but it may not be advisable for all businesses at all times
A B2B Approach to Leveraging Customer Interaction
Communicate early, be highly interactive, and automate
Big changes influence how digital marketers do business
Focus on innovation and improving the customer experience.
Mobile's central role in the coming cross-channel revolution.
How to foster customer focus within an organizational culture.
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