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Viewpoints
Extract, engage, entice.
Improved service, rather than product innovation, is key to sales transformation.
Online feedback puts the spotlight on your customer service department.
Companies need to shift their focus in the IVR process.
Why enterprises that fail to adapt will be left behind.
Simplicity is key.
With social CRM, the question is not if, but when.
Give credit where credit is due.
Mimicking customer care agents, this technology offers improved customer satisfaction and a healthier bottom line.
Six ways to make promises you can keep.
Modern companies don't dodge feedback.
Four ways to build the perfect relationship.
Employ an integrated strategy to drive more successful campaigns.
Don't make these mistakes.
Are you prepared to meet the challenge?
The right incentive programs and management can make a world of difference.
A new measurable marketing channel is causing retailers to take notice.
With the mobile user base continuing to grow, it's essential to provide what your users need.
Delegate 'lower-value' duties for a better ROI.
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