Superior customer service resides in the integration between structured data and its unstructured backup documentation.
Viewpoints,
Posted 29 Apr 2010
Meet urgent cost-cutting requirements—and still serve corporate customers.
Viewpoints,
Posted 27 Apr 2010
Telecommuting can save the world, but does it damage service?
Viewpoints,
Posted 22 Apr 2010
An enterprise resource management system can help identify contacts and relationships by analyzing email content.
Viewpoints,
Posted 20 Apr 2010
Efficient business functions will dramatically alter your bottom line.
Viewpoints,
Posted 16 Apr 2010
The value of work-at-home agents is both environmental and operational.
Viewpoints,
Posted 14 Apr 2010
Why green shouldn't seem alien to you.
Viewpoints,
Posted 12 Apr 2010
Addressing the hybrid challenge.
Viewpoints,
Posted 08 Apr 2010
How precision marketing eliminates "message overload."
Viewpoints,
Posted 06 Apr 2010
It's not just what you do — it's how.
Viewpoints,
Posted 02 Apr 2010
Get customers involved in your decision-making with on-demand enterprise content management.
Viewpoints,
Posted 31 Mar 2010
Integrate systems and share data to deliver a better, more-holistic customer experience.
Viewpoints,
Posted 29 Mar 2010
Monitor your customer service operations — and improve the customer experience — with process analytics.
Viewpoints,
Posted 26 Mar 2010
How interactive voice response helps CRM.
Viewpoints,
Posted 24 Mar 2010
Social media may be hot, but don't leave contact centers out in the cold.
Viewpoints,
Posted 22 Mar 2010
Improve enterprise performance with interaction analysis.
Viewpoints,
Posted 18 Mar 2010
Surveys and quality assurance are important, but how do your customers feel about their experience?
Viewpoints,
Posted 17 Mar 2010
Don't just manage relationships—develop them.
Viewpoints,
Posted 15 Mar 2010
Enhance CRM with online feedback analytics.
Viewpoints,
Posted 05 Mar 2010
|