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Viewpoints
To really know your customers, take a high-definition view.
Decrease customer churn by personalizing your billing process.
A journey-based approach for better sales and service.
Five tips for solving data bottlenecks.
Now that you've got it, here's what to do with it.
Ten behaviors to reward and encourage in 2013.
Turn seasonal shoppers into loyal customers.
Leverage e-commerce data to boost online sales.
Leverage mobile and social media so your business won't be left behind.
Emphasizing personal service is key to success.
Deliver the engagement process consumers seek.
Five actions that will help you take your business to the next level.
Look to custom sales protocols to expedite sales and improve productivity.
Thinking of your clients as individuals, not industries, is key.
Improve customer self-service with granular content.
Five tips for a successful implementation.
A new platform brings a potential for misunderstanding.
Be prepared to make rapid changes.
Expand on lessons learned in 2012.
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