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Going digital doesn't have to mean losing the personal touch.
Forrester survey finds customer-facing employees see a larger gap in communication than managers do.
Get a clear window into sales pipelines.
Your customer service tools may be up to date, but if they're not monitored, a seamless customer experience will elude you. (Featured on SmartCustomerService.com.)
Is your company frequently ripping and replacing knowledge management systems? Consider these suggestions instead. (Featured on SmartCustomerService.com.)
Timing and relevancy are key to sales conversions.
Look beyond technology to serve your customers best.
Five things world-class companies are doing right.
Increase productivity and please customers with document management software.
Don't let poor execution give your competitors an advantage.
When customers help each other, companies and customers win.
Knowing your customers is key to this sales strategy.
Look to analytics to reduce customer churn.
Ground your marketing approach in insightful customer data.
Analyze customer data to drive online retail success.
Evaluating a new cloud-based contact center platform partner? Make sure you include these items on your checklist. (Featured on SmartCustomerService.com.)
Deciding what your business values brings clarity and a greater sense of purpose for you and your customers. (Featured on SmartCustomerService.com.)
Scores that measure customer health and effort, combined with journey mapping, create a clear view of the customer relationship life cycle. (Featured on SmartCustomerService.com.)
Are you making customer service too difficult? Interactive voice response systems can be retooled to meet changing caller expectations. (Featured on SmartCustomerService.com.)
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