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Businesses are lowering costs and accelerating customer service levels with innovative solutions.
The basics, benefits, and pitfalls to consider.
Tools are only valuable if they can be found and used.
Let big data analytics serve as a guide star to business success.
Look at collection interactions as an opportunity.
The iconic digital assistant is changing how customers—and companies—think about customer service.
Companies would do well not to ignore their employees. By establishing a voice of the employee program, the enterprise can uncover valuable insight into customer behavior.
Meeting your customer's expectations means more than providing service. Here are some suggestions to foster better communication.
Emphasize critical mass over profits.
Letting customers share ownership of their experience should be a priority.
Less consumer effort results in higher satisfaction.
Follow these guidelines to identify some of the biggest problems smart customer service presents and discover how you can break these patterns.
To meet the demand for fast and efficient service over multiple channels, brands need to invest in new applications. Here's why you should consider cloud-based solutions.
Field service automation vendors are providing rich mobile applications, including native smartphone and tablet applications. To reach the next level of success, here are some suggestions to accelerate mobile strategies.
Virtual assistants may differ in their capabilities, but their intent is to help manage data and applications on personal devices. They need to be multichannel and project business rules consistently across those channels.
Why current acquisition, loyalty, and retention strategies are not working.
When unexpected publicity hits, it pays to be prepared.
Stand out with data-driven marketing.
Six steps to putting a positive spin on a potential business disaster.
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