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Misplaced documents, tedious drafting, and lack of visibility can bog down contracts—and your sale pipeline.
Viewpoints,
Posted 26 May 2015
Don't make customers break the frame of their experiences to reach a customer service rep. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 20 May 2015
There's no time like the present to shorten your response time and improve customer connections.
Viewpoints,
Posted 19 May 2015
Managers need to overcome human factors, such as structural, cultural, hierarchical, and individual barriers, to make their contact centers excel. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 17 May 2015
People are your top resource—so have them focus on engaging in person.
Viewpoints,
Posted 15 May 2015
Providing the right customer service experience starts with hiring and involves training and listening to and acting on customer feedback. (Featured on SmartCustomerService.com.))
Viewpoints,
Posted 15 May 2015
To satisfy today's hyper-connected consumer, you need a holistic approach.
Viewpoints,
Posted 12 May 2015
Your customers are already fluent, so it's time you begin using the new language of digital commerce.
Viewpoints,
Posted 11 May 2015
Live agents aren't going away—in fact, they're needed more than ever before.
Viewpoints,
Posted 06 May 2015
Technology is the key to staying on top of today's marketing trends.
Viewpoints,
Posted 04 May 2015
Social media offers organizations a world of customer insights and performance improvement opportunities. However, a misguided strategy is enough to turn it all into failure. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 01 May 2015
Four tips to turn customer service interactions into opportunities to build your brand and create loyal customers. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 01 May 2015
Talent turnover and inefficient lead generation are holding businesses back.
Viewpoints,
Posted 01 May 2015
Salespeople who are scared to fail are also afraid to succeed.
Viewpoints,
Posted 10 Apr 2015
Responsibility and strategy are key to using this growing technology.
Viewpoints,
Posted 10 Apr 2015
Uncover what employees really need to succeed.
Viewpoints,
Posted 03 Apr 2015
To increase CRM adoption, give your staff the information it needs.
Viewpoints,
Posted 03 Apr 2015
A teamwork-centered approach is an essential foundation.
Viewpoints,
Posted 03 Apr 2015
Six questions that could save your company customers and revenue.
Viewpoints,
Posted 03 Apr 2015
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