Millions of dollars are spent on calls that don't result in closed sales. Speech analytics may prevent you from leaving money on the table. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 27 Oct 2013
15 tips for making sure it does.
Viewpoints,
Posted 25 Oct 2013
Winning customers means standing out from the competition.
Viewpoints,
Posted 25 Oct 2013
Don't overlook the value of employees.
Viewpoints,
Posted 25 Oct 2013
Make sure customers put you at the top of their lists.
Viewpoints,
Posted 25 Oct 2013
New technologies and best practices can play an important role in improving employee engagement and customer service in today's radically changing contact center. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 20 Oct 2013
Use your social CRM program to its full potential or get left behind.
Viewpoints,
Posted 18 Oct 2013
An evolving need for content calls for an all-in-one way to manage it.
Viewpoints,
Posted 18 Oct 2013
In today's fast-paced world—where answers to almost any question can be retrieved with a few clicks—consumers expect information in seconds. What does that mean for your inbound customer service contact center? (Featured on SmartCustomerService,com.)
Viewpoints,
Posted 13 Oct 2013
When right technologies to leverage multimedia and visual elements are used, the online customer service experience can be even more engaging than doing business face to face. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 13 Oct 2013
Turn connected customers into brand advocates.
Viewpoints,
Posted 11 Oct 2013
Not just a sport, football is a brand that's doing business right.
Viewpoints,
Posted 11 Oct 2013
Responsive and adaptive design: Which is right for you?
Viewpoints,
Posted 11 Oct 2013
Social lead targeting offers new opportunities to find qualified prospects.
Viewpoints,
Posted 11 Oct 2013
Improve your lead conversion rates as well as your customers' experiences. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 06 Oct 2013
These front-line employees are your brand. Are you giving them the tools they need to develop customer loyalty? (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 06 Oct 2013
Tech support representatives can often face a barrage of disgruntled customers. Here are some tips to alleviate stress for you and them. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 06 Oct 2013
More solutions are becoming available for small businesses that are affordable and easy to implement and maintain. Here are three considerations to help save you time and money when researching contact center solutions. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 06 Oct 2013
Don't try to solve product problems via Twitter or Facebook. Instead, move the conversation to direct messages or email, out of the public eye. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 06 Oct 2013
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