Customers are less loyal but more valuable.
Viewpoints,
Posted 02 Mar 2012
Don't make these mistakes.
Viewpoints,
Posted 02 Mar 2012
Layering sales apps boosts productivity.
Viewpoints,
Posted 29 Feb 2012
Get the most out of your loyalty program.
Viewpoints,
Posted 29 Feb 2012
Extract, engage, entice.
Viewpoints,
Posted 24 Feb 2012
Improved service, rather than product innovation, is key to sales transformation.
Viewpoints,
Posted 24 Feb 2012
Online feedback puts the spotlight on your customer service department.
Viewpoints,
Posted 17 Feb 2012
Companies need to shift their focus in the IVR process.
Viewpoints,
Posted 17 Feb 2012
Why enterprises that fail to adapt will be left behind.
Viewpoints,
Posted 10 Feb 2012
Simplicity is key.
Viewpoints,
Posted 10 Feb 2012
With social CRM, the question is not if, but when.
Viewpoints,
Posted 03 Feb 2012
Give credit where credit is due.
Viewpoints,
Posted 03 Feb 2012
Mimicking customer care agents, this technology offers improved customer satisfaction and a healthier bottom line.
Viewpoints,
Posted 30 Jan 2012
Six ways to make promises you can keep.
Viewpoints,
Posted 27 Jan 2012
Modern companies don't dodge feedback.
Viewpoints,
Posted 27 Jan 2012
Four ways to build the perfect relationship.
Viewpoints,
Posted 27 Jan 2012
Employ an integrated strategy to drive more successful campaigns.
Viewpoints,
Posted 20 Jan 2012
Don't make these mistakes.
Viewpoints,
Posted 20 Jan 2012
Are you prepared to meet the challenge?
Viewpoints,
Posted 13 Jan 2012
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