Outsourcing big data analytics can save your company time and money.
Viewpoints,
Posted 15 Nov 2013
Consider a hybrid cloud support model for a simpler transition.
Viewpoints,
Posted 15 Nov 2013
Support, feedback, and ratings are key.
Viewpoints,
Posted 15 Nov 2013
Extend yourself beyond the reasonable to increase engagement.
Viewpoints,
Posted 08 Nov 2013
Why it can be worth the effort to "hunt the elephant."
Viewpoints,
Posted 08 Nov 2013
Four rules for upgrading the customer experience.
Viewpoints,
Posted 08 Nov 2013
By recognizing the shift in how customers seek assistance, businesses can not only improve satisfaction, but potentially boost revenue as well. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 03 Nov 2013
Here's how interaction analytics can put your business back in control. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 03 Nov 2013
Today's sales tools build relationships and revenue too.
Viewpoints,
Posted 01 Nov 2013
Gain more value from employees and customers with gamification processes.
Viewpoints,
Posted 01 Nov 2013
Getting executive buy-in means asking and answering the right questions.
Viewpoints,
Posted 29 Oct 2013
Disconnected data can spell disaster for a contact center. However, in many cases, it's possible to create a single, user-friendly automated interface that brings together relevant information from discrete sources. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 27 Oct 2013
Millions of dollars are spent on calls that don't result in closed sales. Speech analytics may prevent you from leaving money on the table. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 27 Oct 2013
15 tips for making sure it does.
Viewpoints,
Posted 25 Oct 2013
Winning customers means standing out from the competition.
Viewpoints,
Posted 25 Oct 2013
Don't overlook the value of employees.
Viewpoints,
Posted 25 Oct 2013
Make sure customers put you at the top of their lists.
Viewpoints,
Posted 25 Oct 2013
New technologies and best practices can play an important role in improving employee engagement and customer service in today's radically changing contact center. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 20 Oct 2013
Use your social CRM program to its full potential or get left behind.
Viewpoints,
Posted 18 Oct 2013
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