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Now that we've achieved consistency, it's on to the next challenge: personalization.
Finding out what customers want, and how they prefer to interact, is to key to profitability.
Check out nine tips for making the visual social platform work for your business.
With information literally at everyone's fingertips, the best way to stand out is to personalize.
Here are four metrics to make your decision making more data-driven—and enhance profits.
You've gotten the customer's attention, now how do you seal the deal? Start by knowing who they are and why they came.
Contact centers should deliver personalized and proactive customer service, and here's how to do it. (Featured on SmartCustomerService.com.)
Proactive messaging that is highly personal can deliver relevant information in a timely manner and via the mode preferred by each customer. (Featured on SmartCustomerService.com.)
Every interaction is a moment in truth that can turn customers into brand advocates. (Featured on SmartCustomerService.com.)
Our well-intended efforts to improve the customer experience have backfired, and we actually made things more complicated for ourselves. (Featured on SmartCustomerService.com.)
Software is starting to eat the world, and the translation arena is reaping the benefits. (Featured on SmartCustomerService.com.)
Look at the experiences you are providing customers to keep them coming back to you. (Featured on SmartCustomerService.com.)
Three proven strategies to ensure high-quality data in your service center and empower agents to surprise and engage customers. (Featured on SmartCustomerService.com.)
In the world of social media, companies need to respond to customers, and they can't afford to wait. (Featured on SmartCustomerService.com.)
With the help of journey mapping and analytics, you can engineer the customer experience from the customer's point of view.
Establishing expectations and enabling intelligent data flow are key to your mobile blueprint.
The microblogging platform is a quick, cost-effective way to reach many, spot trends, and show transparency.
With charitable giving exceeding $298 billion in the U.S. alone, it's time that software companies gave nonprofits the attention they deserve by creating technology that truly serves their needs.
The IoT is altering our technology landscape—and it will require a change in culture as well.
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