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Here's how technology's continuing evolution (mobile, AI, the IoT) will impact CRM systems in the coming year and beyond.
Keeping happy, loyal customers around is lot less expensive than trying to acquire new ones. Here's how online retailers can keeps theirs around for the long haul.
Your frequent guests will always join. But to really see your loyalty program pay dividends, make it irresistible to the guests who visit the least.
A marketing program is only as good as the data that feeds it. Here's how to optimize data use.
There's no need to suffer through wasted time and lost content, but your integration options will depend on what you need to accomplish.
Unpredictability is fine for fiction, but less so if you're trying to manage efficient campaigns that produce effective results. Here's how marketers can tame the chaos.
B2B firms need to be visible with the right audiences, educational and persuasive at the right times, and able to accelerate customers through the sales cycle, delighting them along the way. It's a tall order.
Designing solutions for the new generation of mobile CRM users means realizing that they value convenience and simplicity over bells and whistles—they want apps that help them stay connected while streamlining everyday tasks.
The digital customer experience is critical to customer engagement and satisfaction, but enterprises are only now starting to map the contours of customer experience and how it will impact global business in the near future.
Any well-run company knows that its people are the most critical factor to success—and this is especially true when opening offices abroad. Here are tips for hiring staff for your new European sales office. Part two of a two-part series.
Long an elusive goal, the concept of one-to-one marketing is becoming both more attainable and more critical to a business's long-term success. To get there, here are three obstacles to overcome.
B2B marketers can stop wasting time and money while maximizing conversions using these ABM tactics.
To enable better strategic decisions, marketing executives have to drive a data-centric mentality throughout the organization. Here's how.
Artificial intelligence can seem like science fiction, but the technology has plenty of good—and current—use cases in marketing, sales, and service.
Make sure all of your systems give the gift of sharing data this year, because no one wants a present delivered in January.
Real-time data quality operations in your CRM system provide a clearer view of customers for all stakeholders.
Customer experience programs often start out full of promise, but they can be easily plagued by these bad habits. Here's how to steer clear of them.
There are a variety of issues to consider before launching a European office, and chief among them are practical, yet crucial, concerns—timing, location, and regulations. Part one of a two-part series.
With consumers now in control of the conversation, businesses must start approaching the customer as a lifelong relationship that needs to be nurtured.
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