The Forrester Wave: CRM Suites for Large Organizations '10: Forrester Research names the seven top-performing vendors at the enterprise level.
Daily News,
Posted 30 Jun 2010
The Forrester Wave: CRM Suites for Midsized Organizations '10: In his annual evaluation, analyst Bill Band identifies the top-performing options for midmarket CRM.
Daily News,
Posted 30 Jun 2010
Mobile Marketing Forum '10: An executive of the search-engine giant explains how his company plans to capitalize on mobile devices, and the notion of "immobile browsing."
Daily News,
Posted 29 Jun 2010
By acquiring a pioneer in open-source enterprise resource planning software, Consona hopes to strengthen its position in cloud computing.
Daily News,
Posted 28 Jun 2010
The customer interaction specialist acquires longtime partner eglue, a manager of real-time decision-making and guidance for agent desktops, for at least $29 million in cash.
Daily News,
Posted 28 Jun 2010
With Cloud9 Analytics Performance Management, the vendor promises contextual analysis for line-of-sales people, and future integrations with Oracle, NetSuite, SAP, and Microsoft.
Daily News,
Posted 20 Jun 2010
Internet Week NY '10: Advertising Research Foundation panelists from Google, Adweek, InsightExpress, and JWT stress the importance of video advertising.
Daily News,
Posted 17 Jun 2010
With the launch of the Marketo Revenue Cycle Analytics product portfolio, the marketing automation player helps marketers prove ROI.
Daily News,
Posted 17 Jun 2010
Big Blue acquires Web analytics firm Coremetrics for an undisclosed sum, hoping to leverage software-as-a-service and social networks.
Daily News,
Posted 16 Jun 2010
Unified and actionable search is now possible across all of Zoho's 24 applications.
Daily News,
Posted 16 Jun 2010
The new GoMo Wallet aims to put commerce and transaction functionality in the hands of mobile carriers.
Daily News,
Posted 15 Jun 2010
Internet Week NY '10: At an Advertising Research Foundation panel, executives from General Mills, Harris Interactive, and Porter Novelli reveal how brands should use Twitter, Facebook, and other social media.
Daily News,
Posted 13 Jun 2010
Internet Week NY '10 / Conversational Marketing Summit '10: Speakers from Twitter, Google, Moxie Interactive, and Starbucks reveal new ways to connect with customers.
Daily News,
Posted 13 Jun 2010
Info-Tech Research Group evaluates the incumbent players and outlines opportunities surrounding the convergence of CRM and social media.
Daily News,
Posted 11 Jun 2010
The research firm makes sense of the top teamwork providers.
Daily News,
Posted 04 Jun 2010
First Call Resolution, Handle Time Optimization, and Call Volume Reduction enable contact centers to make better use of Utopy's speech analytics platform.
Daily News,
Posted 04 Jun 2010
A Forrester Research analyst reveals how Web analytics can produce better customer intelligence.
Daily News,
Posted 02 Jun 2010
The enterprise feedback management vendor's Engage 7 adds social media to its toolbox of surveying options, unveils a new interface, and introduces text analysis.
Daily News,
Posted 02 Jun 2010
United with CRM offerings, the telephony-as-a-service company helps spread speech technology throughout the enterprise.
Daily News,
Posted 02 Jun 2010
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