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Gripevine lets consumers post complaints and have them brought to the company for resolution.
Web-based solution integrates with back-end functionalities.
AddShoppers lets retailers see which social media users respond to which campaigns.
Constant Contact's first in-product integration allows users to create and insert forms within Constant Contact Email Marketing to better engage subscribers.
New patent covers call back disposition and re-evaluation in a IVR-based customer care.
Beta version includes data integration, actionable reports, and segmentation strategies.
The alliance bolsters Deloitte's reach into the cloud.
A new interface improves the way call center agents interact with CRM systems.
The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.
The product is designed to identify, manage risk and opportunity against historical patterns.
Winter 2012 includes a simplified user interface, more design features and assets.
Expanded Customer Experience Solutions portfolio designed to help communications service providers manage, analyze, and optimize the connected customer experience.
New offerings deliver in-memory analytics through the SAP Hana platform.
The Boston-based provider of online customer relationship management solutions adds to j2's SMB offerings.
Rebate tool offers added exposure for utilities, retailers, and manufacturers.
Next Microsoft Dynamics CRM service update will include a new, cloud-based, cross-platform, native mobile application.
Employers should ask their staff these two questions.
New report finds 16 percent of mobile users access financial information or accounts on mobile devices.
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