Tapping into the Franz AllegroGraph 4.0 database, the vendor shares its plans to invest in semantics to unite personalization and predictive analytics with CEM.
Daily News,
Posted 18 Jul 2010
Sage Act! Mobile Live and Sage CRM version 7.0 offer customers mobility and usability.
Daily News,
Posted 18 Jul 2010
The cloud computing business software provider looks to new partnerships to integrate friends into the shopping experience.
Daily News,
Posted 18 Jul 2010
Sword Ciboodle and SAS revamp the contact center with SAS Real-Time Manager, designed to predict customer behavior.
Daily News,
Posted 18 Jul 2010
Forrester Wave on Listening Platforms '10: Listening platforms have evolved beyond monitoring tools in order to better inform the entire enterprise, says the newest Forrester Research report.
Daily News,
Posted 16 Jul 2010
"Oracle BI is definitely back," comments one industry analyst.
Daily News,
Posted 16 Jul 2010
The new Autonomy Social Media Governance product is intended to help businesses monitor social media channels for slanderous and inaccurate content.
Daily News,
Posted 16 Jul 2010
"Oracle failed to buy Market2Lead," says MarketBright CEO.
Daily News,
Posted 16 Jul 2010
Magic Quadrant for Social CRM '10: The analysis firm whittles down a list of 140 vendors claiming to offer social CRM to a final set of 20.
Daily News,
Posted 09 Jul 2010
A new Forrester Research report reveals methods to make customer experience projects matter to companies and consumers.
Daily News,
Posted 09 Jul 2010
Aberdeen Group Retail Summit '10: Two keynotes offer new insight into the impact of social and mobile marketing.
Daily News,
Posted 09 Jul 2010
CDC Software climbs out of the shadows with two important product releases.
Daily News,
Posted 02 Jul 2010
The cloud computing vendor moves forward with its "Cloud 2" and announces general availability of Chatter, its social networking and collaboration platform.
Daily News,
Posted 01 Jul 2010
The Forrester Wave: CRM Suites for Large Organizations '10: Forrester Research names the seven top-performing vendors at the enterprise level.
Daily News,
Posted 30 Jun 2010
The Forrester Wave: CRM Suites for Midsized Organizations '10: In his annual evaluation, analyst Bill Band identifies the top-performing options for midmarket CRM.
Daily News,
Posted 30 Jun 2010
Mobile Marketing Forum '10: An executive of the search-engine giant explains how his company plans to capitalize on mobile devices, and the notion of "immobile browsing."
Daily News,
Posted 29 Jun 2010
By acquiring a pioneer in open-source enterprise resource planning software, Consona hopes to strengthen its position in cloud computing.
Daily News,
Posted 28 Jun 2010
The customer interaction specialist acquires longtime partner eglue, a manager of real-time decision-making and guidance for agent desktops, for at least $29 million in cash.
Daily News,
Posted 28 Jun 2010
With Cloud9 Analytics Performance Management, the vendor promises contextual analysis for line-of-sales people, and future integrations with Oracle, NetSuite, SAP, and Microsoft.
Daily News,
Posted 20 Jun 2010
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