Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
Daily News,
Posted 29 Jul 2010
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
Daily News,
Posted 25 Jul 2010
ThinkForward '10: The inaugural edition of Beagle Research Group's new award recognizes excellence in business processes, cost containment, and customer relationships.
Daily News,
Posted 25 Jul 2010
The contact center specialist launches a new social CRM product to build communities comprising agents, consumers, and enterprises.
Daily News,
Posted 18 Jul 2010
At its Worldwide Partner conference, the vendor presented partners with an application marketplace and a slew of new capabilities for Microsoft CRM users.
Daily News,
Posted 18 Jul 2010
Tapping into the Franz AllegroGraph 4.0 database, the vendor shares its plans to invest in semantics to unite personalization and predictive analytics with CEM.
Daily News,
Posted 18 Jul 2010
Sage Act! Mobile Live and Sage CRM version 7.0 offer customers mobility and usability.
Daily News,
Posted 18 Jul 2010
The cloud computing business software provider looks to new partnerships to integrate friends into the shopping experience.
Daily News,
Posted 18 Jul 2010
Sword Ciboodle and SAS revamp the contact center with SAS Real-Time Manager, designed to predict customer behavior.
Daily News,
Posted 18 Jul 2010
Forrester Wave on Listening Platforms '10: Listening platforms have evolved beyond monitoring tools in order to better inform the entire enterprise, says the newest Forrester Research report.
Daily News,
Posted 16 Jul 2010
"Oracle BI is definitely back," comments one industry analyst.
Daily News,
Posted 16 Jul 2010
The new Autonomy Social Media Governance product is intended to help businesses monitor social media channels for slanderous and inaccurate content.
Daily News,
Posted 16 Jul 2010
"Oracle failed to buy Market2Lead," says MarketBright CEO.
Daily News,
Posted 16 Jul 2010
Magic Quadrant for Social CRM '10: The analysis firm whittles down a list of 140 vendors claiming to offer social CRM to a final set of 20.
Daily News,
Posted 09 Jul 2010
A new Forrester Research report reveals methods to make customer experience projects matter to companies and consumers.
Daily News,
Posted 09 Jul 2010
Aberdeen Group Retail Summit '10: Two keynotes offer new insight into the impact of social and mobile marketing.
Daily News,
Posted 09 Jul 2010
CDC Software climbs out of the shadows with two important product releases.
Daily News,
Posted 02 Jul 2010
The cloud computing vendor moves forward with its "Cloud 2" and announces general availability of Chatter, its social networking and collaboration platform.
Daily News,
Posted 01 Jul 2010
The Forrester Wave: CRM Suites for Large Organizations '10: Forrester Research names the seven top-performing vendors at the enterprise level.
Daily News,
Posted 30 Jun 2010
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