As consumers become more and more connected, even leading companies are struggling to keep up.
Daily News,
Posted 30 Nov 2010
With new industry- and department-specific capabilities, PivotLink expands its BI prowess.
Daily News,
Posted 30 Nov 2010
RightNow Summit '10, Day 2: RightNow's "chief morale officer" explains the value of establishing a corporate atmosphere that's respectful of employees.
Daily News,
Posted 30 Nov 2010
eGain Social Experience Suite enables agents to move heated customer debates from social networking sites like Facebook and Twitter to private interaction channels
Daily News,
Posted 30 Nov 2010
Shop.org Summit '10The CEO of Urban Outfitters delivers opening keynote.
Daily News,
Posted 30 Nov 2010
Marketing From The Cloud Research Brief: How Digital Marketers Are Using SaaS Based Software Tools '10: Survey respondents have adopted cloud-based web analytics tools but have shied away from lead nurturing software.
Daily News,
Posted 30 Nov 2010
RightNow CX for Facebook allows organizations to interact with consumers via Facebook from the agent desktop
Daily News,
Posted 30 Nov 2010
DEMO Fall '10: SAP Co-CEO Bill McDermott announces the launch of new applications and champions SAP's partnership ecosystem.
Daily News,
Posted 30 Nov 2010
A few years following the acquisition of Talisma, nGenera unites its collaboration and customer interaction product sets on one platform.
Daily News,
Posted 30 Nov 2010
A Deloitte study uncovers the changing face of brand advocates and the necessary steps companies must make to get influential consumers on their side.
Daily News,
Posted 30 Nov 2010
Rosetta Stone will be the first company to use Parature's new Facebook application
Daily News,
Posted 30 Nov 2010
The ROI of Social Media Marketing: Forrester Research has developed a social media marketing scorecard that could end the ROI dilemma.
Daily News,
Posted 30 Nov 2010
The provider of enterprise communications announces OpenScape Fusion Social Media.
Daily News,
Posted 30 Nov 2010
The State of Retailing Online '10: Marketing, Social Commerce, and Mobile: Most of the retail world is struggling to make headway, says a Forrester Research report.
Daily News,
Posted 30 Nov 2010
With the general availability of Sugar 6, the open-source vendor zeroes in on a new interface, productivity enhancements, and new partnerships.
Daily News,
Posted 30 Nov 2010
CSO Insights reveals email marketing to be the most powerful lead generation for second year in a row.
Daily News,
Posted 30 Nov 2010
A three-year-old copyright dispute concludes as a jury orders SAP to pay Oracle $1.3 Billion
Daily News,
Posted 24 Nov 2010
Dell purchases a cloud adoption firm in a move that analysts believe illustrates the personal computing company's desire to transform itself into a software and services company.
Daily News,
Posted 22 Nov 2010
The communications and networking giant's new Cisco SocialMiner promises ways to increase customer interactions through social media.
Daily News,
Posted 22 Nov 2010
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