This retail customer engagement solution is built on Microsoft Dynamics CRM 2011.
Daily News,
Posted 10 Jan 2011
The newspaper publisher plans to move several hundred agents in multiple locations to the inContact platform.
Daily News,
Posted 07 Jan 2011
The Raiser's Edge improves fundraising, communications, and supporter identification.
Daily News,
Posted 07 Jan 2011
Salesforce aims to become "the cornerstone of the next-generation of cloud computing" with latest acquisition.
Daily News,
Posted 05 Jan 2011
The solution will help support an upcoming capital campaign and will connect numerous departments across the university to achieve holistic view of constituents.
Daily News,
Posted 05 Jan 2011
The company snatches the cloud-based integrated marketing software vendor for $525 million.
Daily News,
Posted 03 Jan 2011
AT&T to bring customer ratings and reviews onto its Facebook fan page.
Daily News,
Posted 29 Dec 2010
Of those, 2.6 billion are completed, according to Vovici research.
Daily News,
Posted 29 Dec 2010
With contactless stickers and an e-wallet, publisher hopes to enhance magazine marketing at the point of sale.
Daily News,
Posted 20 Dec 2010
A Twitter poll conducted by Nuance signals new opportunities for utilities to use mobile self-service and proactive notifications to improve the customer service experience.
Daily News,
Posted 16 Dec 2010
But the study also finds that few are doing enough to promote their mobile presence.
Daily News,
Posted 16 Dec 2010
"The 2011 Listening Platform" reveals a splintering of the listening landscape and demands for higher-quality real-time data.
Daily News,
Posted 15 Dec 2010
The full suite of Calabrio call recording and quality management solutions is now compliant with Avaya Aura.
Daily News,
Posted 15 Dec 2010
Confirmit voice of the customer survey highlights the role of organizational culture in creating competitive differentiation.
Daily News,
Posted 15 Dec 2010
eGain Multisearch provides federated search, multi-access navigation, and multi-process expertise behind the simple search box.
Daily News,
Posted 13 Dec 2010
Pelorus Associates expects the total worldwide market to hit $1.24 billion in five years, up from $800 million today.
Daily News,
Posted 10 Dec 2010
The fall 2010 release contains new tagging, ticketing, templating, and routing functions.
Daily News,
Posted 09 Dec 2010
New solution is tied to Microsoft platform and allows for simple business rules programming.
Daily News,
Posted 09 Dec 2010
Forrester Wave on Community Platforms '10: In the next year, 55 percent of companies with at least $500 million in revenue will have implemented or piloted a community platform. The research firm ranks the top vendors in the space.
Daily News,
Posted 09 Dec 2010
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