Vendor Deep Dive — Zuora, Part 1: The on-demand billing specialist recently unveiled four different editions of Z-Commerce for the Cloud, providing infrastructure for the pay-as-you-go business model.
Daily News,
Posted 02 Dec 2010
New MyAccount application gives customers self-service access to their invoices 24/7.
Daily News,
Posted 01 Dec 2010
The Forrester Wave: Enterprise Business Intelligence Platforms '10: Eight vendors qualify as Leaders in this year's report as industry-wide BI functionality and information management functionality improves.
Daily News,
Posted 01 Dec 2010
With the launch of Conversation Center, the company adds another module to its Social Media Analytics platform.
Daily News,
Posted 01 Dec 2010
MQ for EMM '10: Infor gets booted from an MQ for EMM that looks similar to the past two reports.
Daily News,
Posted 01 Dec 2010
The Forrester Wave: CRM Suites Customer Service Solutions report evaluates 19 of the leading CRM suite solutions
Daily News,
Posted 01 Dec 2010
Diane Clarkson, online customer service analyst, lays out the most successful social media strategies across departments.
Daily News,
Posted 01 Dec 2010
Magic Quadrant for Web Content Management '10: With the mobile Web rising in importance, veterans Oracle, Open Text, and Autonomy share space with upstarts SDL, Sitecore, and FatWire.
Daily News,
Posted 01 Dec 2010
Forrester Wave for Open Source Business Intelligence '10: Forrester Research singles out Actuate BIRT among seven vendors rated on offerings, strategy, and market presence.
Daily News,
Posted 01 Dec 2010
Evoke CRM study ranks the most social CRM companies on the Web.
Daily News,
Posted 01 Dec 2010
Social media usage report reveals that for marketers social media is now a strategic initiative, good content is king, and video will be the hottest social channel.
Daily News,
Posted 01 Dec 2010
IVRguard is based on the company's VBVoice IVR toolkit.
Daily News,
Posted 30 Nov 2010
A Harvard Business Review survey shows the immaturity of business activity in the space.
Daily News,
Posted 30 Nov 2010
RightNow Summit '10: Panelists discuss how social media should be addressed across all departments.
Daily News,
Posted 30 Nov 2010
With its latest release of Customer Process Manager, Pegasystems aims to make customer interactions more meaningful and customer feedback more actionable.
Daily News,
Posted 30 Nov 2010
As consumers become more and more connected, even leading companies are struggling to keep up.
Daily News,
Posted 30 Nov 2010
With new industry- and department-specific capabilities, PivotLink expands its BI prowess.
Daily News,
Posted 30 Nov 2010
RightNow Summit '10, Day 2: RightNow's "chief morale officer" explains the value of establishing a corporate atmosphere that's respectful of employees.
Daily News,
Posted 30 Nov 2010
eGain Social Experience Suite enables agents to move heated customer debates from social networking sites like Facebook and Twitter to private interaction channels
Daily News,
Posted 30 Nov 2010
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