Real-time social, local data for Salesforce.com iOS users
CRM Featured News,
Posted 19 Apr 2012
Financial institutions can leverage NICE's expertise and solutions to ensure compliance with key components of the act relating to transactions and interactions for trading floors, contact centers, back offices, and branches.
CRM Featured News,
Posted 19 Apr 2012
Innovations to VSI's Vertical Services Platform technology combine business process management with service guidance to improve end-to-end service.
CRM Featured News,
Posted 19 Apr 2012
Sage ACT! Connect and Sage ACT! Premium Mobile support multiple access methods and devices including iPhone and iPad; Sage E-Marketing for ACT! adds social sharing features.
CRM Featured News,
Posted 19 Apr 2012
The mobile Web solution provides on-the-go access to call recordings.
CRM Featured News,
Posted 18 Apr 2012
With the push of a "Smart Button" Genesys Mobile Engagement unlocks context, history, and live assistance capabilities for mobile applications.
CRM Featured News,
Posted 18 Apr 2012
The combination results in an integrated solution for social marketing automation.
CRM Featured News,
Posted 18 Apr 2012
Research from Satmetrix reveals small and midsized companies lag behind large businesses in customer experience management (CEM) initiatives.
CRM Featured News,
Posted 18 Apr 2012
New solutions let marketers track customer sentiment in videos and more
CRM Featured News,
Posted 18 Apr 2012
Offering lets companies blend automated and live support through multiple channels.
CRM Featured News,
Posted 17 Apr 2012
KANA enables enterprises to listen to conversations, derive insights, and engage with customers.
CRM Featured News,
Posted 17 Apr 2012
FirstTweets solution extracts valuable intelligence from Twitter
CRM Featured News,
Posted 17 Apr 2012
Avaya will provide custom managed services to enhance contact center performance for Airtel's operations in 20 countries across South Asia and Africa.
CRM Featured News,
Posted 17 Apr 2012
Research finds consumers want future interactions with financial services companies to feel local and personal.
CRM Featured News,
Posted 17 Apr 2012
Frost & Sullivan research finds that most firms are still struggling with how to contact customers via this medium.
CRM Featured News,
Posted 17 Apr 2012
Brand loyalty survey identifies quality and customer service as the most important factors in keeping consumers coming back.
CRM Featured News,
Posted 17 Apr 2012
Spaces by Moxie integrates its communication channels with Salesforce.com's Service Cloud.
CRM Featured News,
Posted 17 Apr 2012
Live chat solution to connect dealers to car shoppers conducting vehicle research on Edmunds.com.
CRM Featured News,
Posted 16 Apr 2012
Upgrade helps marketers track and measure the performance of words and businesses
CRM Featured News,
Posted 16 Apr 2012
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