|
Designed for sales reps, the solution weds voice, email, and CRM.
CRM Featured Articles,
Posted 30 Jan 2013
Parature now extends Microsoft Dynamics CRM with a customer portal, Web self-service, live chat, mobile, and social customer service.
CRM Featured Articles,
Posted 30 Jan 2013
New app lets marketers integrate push messaging into digitital marketing campaigns across email, text, social, and the Web.
CRM Featured Articles,
Posted 30 Jan 2013
The cloud-based offering addresses growing market demand and customer need for flexibility
CRM Featured Articles,
Posted 30 Jan 2013
The deal accelerates Genesys' workforce optimization solutions.
CRM Featured Articles,
Posted 29 Jan 2013
Community managers get more insights into customer traction.
CRM Featured Articles,
Posted 29 Jan 2013
Software integration marries marketing and financial data.
CRM Featured Articles,
Posted 29 Jan 2013
Transparency.twitter.com unleashes data about copyright notices, removal, and information requests.
CRM Featured Articles,
Posted 28 Jan 2013
Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels, but social media is playing a critical role.
CRM Featured Articles,
Posted 25 Jan 2013
New feature makes multichannel data analysis and reporting easier for marketers.
CRM Featured Articles,
Posted 24 Jan 2013
The solution connects companies to Twitter to advance social media strategies beyond monitoring.
CRM Featured Articles,
Posted 24 Jan 2013
Marketers get greater insights and analytic capabilities.
CRM Featured Articles,
Posted 24 Jan 2013
Intradiem 9.0 simplifies task management for contact center agent idle time.
CRM Featured Articles,
Posted 24 Jan 2013
The latest version is specifically designed for customer support teams of 100 or more representatives.
CRM Featured Articles,
Posted 23 Jan 2013
Insight-To-Action lets businesses integrate social conversations into CRM systems.
CRM Featured Articles,
Posted 23 Jan 2013
Product will give users greater insight into social sentiment around topics and terms.
CRM Featured Articles,
Posted 23 Jan 2013
The product is an integrated cross-channel customer service tool for contact centers.
CRM Featured Articles,
Posted 23 Jan 2013
The addition of Reevoo's social engagement platform will provide IBM's retail customers with options to deploy Reevoo's rich social content across systems.
CRM Featured Articles,
Posted 23 Jan 2013
Business-class VoIP, video, contact center, and unified communications services are now available to Canadian businesses and branch offices of U.S. companies.
CRM Featured Articles,
Posted 23 Jan 2013
|