Forrester Wave on Community Platforms '10: In the next year, 55 percent of companies with at least $500 million in revenue will have implemented or piloted a community platform. The research firm ranks the top vendors in the space.
Daily News,
Posted 09 Dec 2010
Baynote's new solution automatically adapts to real-time customer needs, delivering relevant and personal experience across digital touch points.
Daily News,
Posted 09 Dec 2010
Real-Time ID is expected to provide a change to online marketing strategies.
Daily News,
Posted 08 Dec 2010
The 2010 MQ report reveals that MDM is quickly approaching mainstream.
Daily News,
Posted 08 Dec 2010
Magic Quadrant for Social Software in the Workplace '10: The immature social software market opens the door for specialty providers but makes it difficult for vendors to gain major traction.
Daily News,
Posted 08 Dec 2010
Salesforce's new Database.com will be available across mobile devices, languages, and platforms.
Daily News,
Posted 07 Dec 2010
Gartner's MQ report reveals that more and more organizations are adopting BPM as a discipline.
Daily News,
Posted 07 Dec 2010
Medallia's text analytics solution brings unstructured data analysis to organizations.
Daily News,
Posted 07 Dec 2010
Stronger integration of customer data, online customer service, and company brand values seen as critical for turning large B2C call centers into revenue generators.
Daily News,
Posted 07 Dec 2010
As social and mobile technologies transform shopping, retailers embrace innovative strategies for using customer conversations to stay close to consumers.
Daily News,
Posted 06 Dec 2010
A recent partnership between three software companies aims to bridge the gap between sales, marketing, and CRM.
Daily News,
Posted 06 Dec 2010
TreeHouse Interactive enhances its Marketing View software. Upgrades include Web services and integrated landing page analytics.
Daily News,
Posted 06 Dec 2010
Verint's Customer Interaction Analytics portfolio includes text and sentiment analytics.
Daily News,
Posted 06 Dec 2010
Gartner's MQ of EIA reveals that many vendors now offer e-mail archiving
Daily News,
Posted 03 Dec 2010
Manticore Technology offers exciting new product enhancements and hints at future CRM integrations.
Daily News,
Posted 03 Dec 2010
inContact aims to further service mid-market contact centers in providing their cloud-based workforce management solution.
Daily News,
Posted 03 Dec 2010
Voice Experience Manager allows businesses to a identify a caller before they enter the IVR maze
Daily News,
Posted 02 Dec 2010
Taking action on feedback collected through social media, mobile, and text analytics are at the top of the list.
Daily News,
Posted 02 Dec 2010
In Part 2 of its study, Evoke CRM study ranks the most social CRM companies on the Web.
Daily News,
Posted 02 Dec 2010
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