A new survey finds companies miss opportunities for customer connections in the billing process.
Daily News,
Posted 08 Mar 2011
The new product offers contacts, calendar, communications, and collaboration in one place.
Daily News,
Posted 08 Mar 2011
A report by the Temkin Group surveying 6,000 consumers determines that social media is not yet the largest "word of mouth" medium.
Daily News,
Posted 07 Mar 2011
The new application will assist customers manage higher volumes of service issues through social media tools.
Daily News,
Posted 04 Mar 2011
A compound annual growth rate of 35 percent is expected during the next four years.
Daily News,
Posted 03 Mar 2011
A trusted advisor joins the Mzinga executive team and board of directors.
Daily News,
Posted 02 Mar 2011
New system uses speaker recognition to identify agents on call recordings.
Daily News,
Posted 01 Mar 2011
New application will offer sales professionals new ways to collaborate with teams and manage customer information.
Daily News,
Posted 01 Mar 2011
New solution guides small companies through the set-up of customer outreach programs that use text messaging.
Daily News,
Posted 28 Feb 2011
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
Daily News,
Posted 25 Feb 2011
The new product seeks to help brands elevate their online customer experience.
Daily News,
Posted 24 Feb 2011
The combination of companies will usher in a greater adoption of integrated marketing management.
Daily News,
Posted 23 Feb 2011
Wongdoody research highlights missed opportunities for greater fan engagement.
Daily News,
Posted 23 Feb 2011
Web 2.0-based software suite designed to deliver better results with less time, money and effort
Daily News,
Posted 23 Feb 2011
Salesforce.com video tops the list of Beagle's first Short Tale Awards.
Daily News,
Posted 22 Feb 2011
The well-known social media guru joins Google at a critical time.
Daily News,
Posted 22 Feb 2011
Industry research underscores the immediate need for a consolidated, real-time view of information across all data sources.
Daily News,
Posted 18 Feb 2011
The deal underscores Constant Contact's continuing commitment to open technology.
Daily News,
Posted 17 Feb 2011
Customers expect more from service providers with expectations being set high by one particular channel.
Daily News,
Posted 16 Feb 2011
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