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The customer interaction ecosystem delivers features that improve business performance.
Veteran software executive will lead the company's strategic growth in interaction management business,
Completion of testing provides set-up and support assurances for customers integrating with Microsoft Lync Server 2010
The solution can identify and predict customer, service, and operational trends in voice over IP (VoIP) networks, contact centers, and unified communications infrastructures.
New release allows business users on the go access opportunities big data reveals.
New features include banner ad testing capabilities and performance analytics.
Application gives mobile workers access to the full range of customer information while on the go.
The solution uncovers connections and relationships from contacts to increase selling opportunities.
IVR and messaging solution offered as Saas or on-premises solution.
Program makes it easier for Cisco enterprise and contact center customers to improve performance through advanced Calabrio recording applications with Cisco MediaSense
Enterprises need unified access to customer intelligence, data
NICE selected for its suite of analytics-based business solutions and Workforce Optimization products.
The application is a file sharing and management solution for Salesforce.com.
Spaces by Moxie brings internal collaboration and external communication channels into a single suite.
The release will allow users of Salesforce.com and VanillaSoft to move leads back and forth seamlessly between both applications.
The new integration is built around 3CInteractive's Switchblade mobile platform.
A new Web site lets customers share their gripes about companies that refuse to answer consumer complaints.
Freshdesk has upgraded its online help desk app with new email and reporting features.
The new integration simplifies the update process displaying MailChimp subscriber information in the Zendesk interface.
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