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The open-source offering will enable organizations to better use data for effective predictive analytics.
New features make real-time customer feedback more accessible, engaging, and actionable.
The integration will enable midmarket companies to provide SMBs with more centralized customer views.
The add-on solution provides browser-enabled customers quicker service from WebRTC-equipped agents. (Featured on SmartCustomerService.com.)
New functionality will provide support agents with more customer context
The solution will integrate with SAP's Customer Engagement and Commerce Suite to help companies better understand the customer journey.
The solution delivers marketing tools while adhering to HIPAA regulations.
Three consecutive quarters of job growth revive U.S. contact center industry.
For the companies, customer success management is a growing concern.
New capabilities target visitors by IP address.
MindTickle's sales training solution will run on a cleaner user interface and provide quicker communications for DIY sales trainers.
The tear-jerking Nationwide ad was a close second, despite controversy.
GeoIP immediately serves localized content down to the ZIP code, without impacting speed or performance.
You may be laser-focused on the front lines when it comes to improving customer service, but often problems originate in the back office. Are you seeing the forest for the trees? (Featured on SmartCustomerService.com.)
New features aim to help service agents better understand the customer's journey and streamline cooperative processes.
Following staunch criticism from animal activists, GoDaddy has replaced its puppy-centered content.
The two companies' combined efforts will enhance customer experience within the cloud contact platform.
The interactive analysis was developed through a collaboration with Raab Associates.
With a five-minute setup, sales execs can see at-risk deals to drive immediate action.
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