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Contest creation is now easier and more robust.
In a Q&A, IDC analyst Melissa O'Brien talks about the adoption surge in the cloud contact center services market. (Featured on SmartCustomerService.com.)
Integration promises to streamline publishing and management into a unified content creation process.
New functionality in Demandbase's B2B Retargeting solution lets users define who gets retargeted and for how long.
BI tool now supports persistent derived tables.
LigerMobile framework combines native app capabilities with cross-platform efficiency.
From contact center solutions to social media to building communities, here are some actionable steps to take to instill confidence in your company. (Featured on SmartCustomerService.com.)
Start-up offers cloud-based business process optimization.
BlueKai's data management platform will bring added personalization to Oracle's marketing programs.
New name reflects stronger emphasis on employee training to improve interactions.
Social relationship platform now serves 50 percent of Fortune 500.
In its seventh edition, Customer Interaction Manager puts actionable insight in the hands of marketers.
Q2 release builds on feature sets from Parature, NetBreeze, and MarketingPilot acquisitions.
With Pie's TotalTechHero, service providers can troubleshoot and fix networking and device issues with the customer via the cloud.
Vertically oriented services will combine experts across disciplines.
When it comes to contact center failures, technology may be the least of your problems. (Featured on SmartCustomerService.com.)
The platform promises results through synergy between organic search and Facebook ads.
Users can speed up analysis by accessing their data directly or with data virtualization.
Thanks to pop-up windows and responsive design, email remains the top marketing channel.
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