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Users can speed up analysis by accessing their data directly or with data virtualization.
Thanks to pop-up windows and responsive design, email remains the top marketing channel.
Scaller solution for higher education now sends surveys to students' mobile phones.
Good customer service means going beyond gathering consumer information. What you do with that information can impact your bottom line. (Featured on SmartCustomerService.com.)
SugarCRM will devote its engineering budget to user-friendly changes in 2014.
New platform will give advertisers deeper insight and enable a higher level of personalization.
Standalone interface is designed to improve user experience.
The updated platform enables marketers to better customize YouTube gadgets for in-video advertising.
Customer service and accounting applications can be accessed from within Gmail.
The Salesfusion platform gains social media and predictive capabilities with the LoopFuse acquisition.
Savo attributes a 30 percent increase in new client engagement to new products and key partnerships.
Automated price-optimization solution targets midmarket companies seeking profit advantages.
GoDaddy's Get Found solution will keep SMBs' contact information up to date.
The Ventriloquist acquisition strengthens Genesys' capabilities to personalize proactive customer interactions. (Featured on SpeechTechMag.com.)
The uberVU acquisition bolsters HootSuite's enterprise offering.
Marketers face pressure to justify budget increases with revenue results, a Forrester study shows.
The visual interface for Brainshark's new analytics dashboard features more robust analytics in a central location.
The investment doubles the data centers running on SoftLayer architecture.
Saleslogix version 8.1 includes an extensive suite of social CRM capabiltiies.
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