Deployment of all-in-one IP communications software suite improves customer service by adding multichannel functionality and remote agent support.
Daily News,
Posted 27 Jan 2011
Sword Ciboodle's new VP brings experience with social technology and traditional CRM.
Daily News,
Posted 26 Jan 2011
Agent training is found to be the single greatest cost for contact centers.
Daily News,
Posted 26 Jan 2011
The contact center solution will enable Mobile TeleSystems to better serve more than 10 million customers.
Daily News,
Posted 26 Jan 2011
New Genesys Workforce Optimization suite tightly integrates intelligent routing for customer-centric business outcomes
Daily News,
Posted 25 Jan 2011
Crown Disposal uses NEC's UCB solution to implement performance-based incentive programs.
Daily News,
Posted 25 Jan 2011
The global supplier of office products and services is deploying next-generation Impact 360 solution to support optimized performance.
Daily News,
Posted 25 Jan 2011
Forrester Wave's new U.S. database MSP names Episilon, KBM Group, and Targetbase as pack leaders.
Daily News,
Posted 24 Jan 2011
Agile Contact Center Platform + Microsoft Dynamics CRM empower business process outsourcing for health plan providers.
Daily News,
Posted 20 Jan 2011
Groupon will deploy the Vertica Analytics Platform on the Amazon Elastic Cloud Computing (EC2) solution for deployment flexibility and ease of scalability.
Daily News,
Posted 19 Jan 2011
The acquisition enables email marketers to become community managers and integrate social campaigns into daily marketing programs.
Daily News,
Posted 19 Jan 2011
With the acquisition of Q-go, RightNow adds natural language search solutions to its RightNow CX solution.
Daily News,
Posted 19 Jan 2011
The additional facility equates to more than 11,000 Sitel employees in Latin America.
Daily News,
Posted 19 Jan 2011
The acquisition expands iPipeline's bank, broker-dealer, wealth management, and international customer base.
Daily News,
Posted 12 Jan 2011
The acquisition will extend Chatter collaboration platform with real-time communication technologies.
Daily News,
Posted 12 Jan 2011
Quick response codes are expected to drive traffic, promote inventory, and improve consumer response for auto dealers.
Daily News,
Posted 12 Jan 2011
Intalio's CRM solution to enhance Nimbus CSB cloud brokerage offering to communication service providers.
Daily News,
Posted 12 Jan 2011
The company gains the agility and efficiency to deliver next best actions across all customer channels.
Daily News,
Posted 11 Jan 2011
New Veeva iRep application satisfies the pharmaceutical industry's appetite for the fast-growing computing device.
Daily News,
Posted 11 Jan 2011
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