A Forrester forecast indicates one in five American consumers will be using online banking by 2015.
Daily News,
Posted 14 Feb 2011
This new survey application can be coupled with the company's IVR hosted services platform to provide call centers with easy access to automated telephony tools.
Daily News,
Posted 11 Feb 2011
The solution leverages existing investments to route social media interactions to the best resource based on message context and business value.
Daily News,
Posted 09 Feb 2011
Jeff Lautenbach brings with him 20 years experience at IBM.
Daily News,
Posted 07 Feb 2011
Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds.
Daily News,
Posted 07 Feb 2011
Forrester's report on co-creation outlines six co-creation engagements.
Daily News,
Posted 02 Feb 2011
The addition of data intelligence services strengthens Convio's enterprise offering.
Daily News,
Posted 01 Feb 2011
Solution designed to increase employee productivity and improve customer service
Daily News,
Posted 01 Feb 2011
Chatter.com makes private social networks available to every company around the world.
Daily News,
Posted 31 Jan 2011
Parature Appoints former Salesforce.com Senior Sales Executive Mike Minelli to Chief Revenue Officer
Daily News,
Posted 31 Jan 2011
Collaboration reinforces IBM's commitment to cloud computing.
Daily News,
Posted 28 Jan 2011
The new solution is powered by social intelligence for real-time promotions.
Daily News,
Posted 28 Jan 2011
Dell posts gains in IVR performance in Vocalabs study of phone-based tech support.
Daily News,
Posted 28 Jan 2011
As part of the company's customer engagement strategy, St. John looks to Escalate to standardize all-channel clienteling best practices.
Daily News,
Posted 28 Jan 2011
The research firm continues its focus on actionable input to clients' decisions and public sector research.
Daily News,
Posted 28 Jan 2011
Joint effort brings world-class integration services and CRM competency to CTI platform.
Daily News,
Posted 27 Jan 2011
The new product release focuses on integration and enhancements to order management functionality.
Daily News,
Posted 27 Jan 2011
Integration enables organizations to cost-effectively create and optimize a complete inbound closed-loop marketing program.
Daily News,
Posted 27 Jan 2011
Deployment of all-in-one IP communications software suite improves customer service by adding multichannel functionality and remote agent support.
Daily News,
Posted 27 Jan 2011
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