New solution guides small companies through the set-up of customer outreach programs that use text messaging.
Daily News,
Posted 28 Feb 2011
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
Daily News,
Posted 25 Feb 2011
The new product seeks to help brands elevate their online customer experience.
Daily News,
Posted 24 Feb 2011
The combination of companies will usher in a greater adoption of integrated marketing management.
Daily News,
Posted 23 Feb 2011
Wongdoody research highlights missed opportunities for greater fan engagement.
Daily News,
Posted 23 Feb 2011
Web 2.0-based software suite designed to deliver better results with less time, money and effort
Daily News,
Posted 23 Feb 2011
Salesforce.com video tops the list of Beagle's first Short Tale Awards.
Daily News,
Posted 22 Feb 2011
The well-known social media guru joins Google at a critical time.
Daily News,
Posted 22 Feb 2011
Industry research underscores the immediate need for a consolidated, real-time view of information across all data sources.
Daily News,
Posted 18 Feb 2011
The deal underscores Constant Contact's continuing commitment to open technology.
Daily News,
Posted 17 Feb 2011
Customers expect more from service providers with expectations being set high by one particular channel.
Daily News,
Posted 16 Feb 2011
Hosted Predictive Dialer provider delivers tools to enhance effectiveness and efficiency of outbound calling campaigns.
Daily News,
Posted 16 Feb 2011
Microsoft delivers the power of productivity for customers across all deployment models, including a 150,000-concurrent-user benchmark.
Daily News,
Posted 16 Feb 2011
A Forrester forecast indicates one in five American consumers will be using online banking by 2015.
Daily News,
Posted 14 Feb 2011
This new survey application can be coupled with the company's IVR hosted services platform to provide call centers with easy access to automated telephony tools.
Daily News,
Posted 11 Feb 2011
The solution leverages existing investments to route social media interactions to the best resource based on message context and business value.
Daily News,
Posted 09 Feb 2011
Jeff Lautenbach brings with him 20 years experience at IBM.
Daily News,
Posted 07 Feb 2011
Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds.
Daily News,
Posted 07 Feb 2011
Forrester's report on co-creation outlines six co-creation engagements.
Daily News,
Posted 02 Feb 2011
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