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Three leading Global 200 companies are leveraging the platform to accelerate digital engagement.
Experience and Performance Manager provides companies with detailed user reports.
Property and casualty insurers get advanced data analytics for identifying new insights and growth opportunities
Platform is geared toward large-enterprise social media management
HP launches Social Enterprise Services to help organizations implement a social CRM program.
The pairing brings together sales data and analytics with brand advocacy programs.
The proprietary tool helps clients tie marketing program impact to sales results.
Real-time social, local data for Salesforce.com iOS users
Financial institutions can leverage NICE's expertise and solutions to ensure compliance with key components of the act relating to transactions and interactions for trading floors, contact centers, back offices, and branches.
Innovations to VSI's Vertical Services Platform technology combine business process management with service guidance to improve end-to-end service.
Sage ACT! Connect and Sage ACT! Premium Mobile support multiple access methods and devices including iPhone and iPad; Sage E-Marketing for ACT! adds social sharing features.
The mobile Web solution provides on-the-go access to call recordings.
With the push of a "Smart Button" Genesys Mobile Engagement unlocks context, history, and live assistance capabilities for mobile applications.
The combination results in an integrated solution for social marketing automation.
Research from Satmetrix reveals small and midsized companies lag behind large businesses in customer experience management (CEM) initiatives.
New solutions let marketers track customer sentiment in videos and more
Offering lets companies blend automated and live support through multiple channels.
KANA enables enterprises to listen to conversations, derive insights, and engage with customers.
FirstTweets solution extracts valuable intelligence from Twitter
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