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Annual competition offers small businesses opportunities for exposure, resources, and advice.
New service automatically updates on-hold messaging and simplifies direct audio streaming.
Solution helps smartphone users determine the best way to reach customer service.
Acquisition complements Intuit's QuickBooks software, enhances SMB offerings.
It grows from 188 percent in initial automation phase to 1,209 percent in the predictive phase, Nucleus Research Finds
Customers want it to be easier to enter payment, billing, and shipping information.
The latest in a suite of managed analytics services tracks agent desktop activitiy.
The suite of turnkey frameworks enables rapid deployment across customer and employee applications.
Marketers gain insight into community impact on sales process.
New offerings include the AppExchange for Government and a training program on cloud deployment.
Legislative pressure to cut funding to U.S. companies that outsource call center operations overseas hits a Filipino job training program.
ProcessMaker's tight integration with SugarCRM delivers visual workflow design and execution to users
The solution maximizes customer retention, brand engagement, and lifetime value with personalized loyalty programs.
The acquisition further strengthens Big Blue's data analytics offerings.
A strategic partnership with Urban Airship provides the technology for targeted, context-aware push notifications.
Program additions include business planning support, the formation of a partner advisory board, and a certification program.
The mobile solution connects to SugarCRM in real time with a one-button interface for smartphones and tablets.
The deal gives Kana a comprehensive set of customer service solutions, from the midmarket to the enterprise.
Solution promises insight into strong SMB market
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