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The move is in response to demand from Russia, Japan, Korea, and China.
Customer Interaction Management Suite release aims to boost the business results contact center operations achieve.
New software offers advanced analytics, integration capabilities
The merger solidifies the company's place in the customer relationship and accounts receivable management marketplaces.
Business Insights features reports, dashboards and data collection tools to help SMBs understand their businesses.
Mobile-minded, enterprise-grade apps continue growth pattern.
CBTS hosting enables VSI to offer CRM and field service management as public or private cloud solutions.
With the integration of the Real Time Identification Platform, customers can ramp Web sites to personalize experiences.
Web-Based service features eight tools to reach today's mobile consumers.
The company launches an optimized customer support widget for iOS and Android devices.
Enhancements include beefed-up security, simplified administration
Solution designed to improve rep decisioning, follow-through using contextual recommendations
The platform is expanded to include more reporting, scripting, and integrations.
Text BI allows companies to make sense of unstructured data from many sources.
Nimble enables social contact management within Google Chrome.
Application lets users gauge their user happiness in real time.
Customers can start demos and meetings right within their Salesforce.com apps.
Drag-and-drop campaign builder, lead gen tools, lead scores all part of the sleeker, small-business solution
The acquisition gives Interactive Intelligence increased presence throughout the Benelux region.
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