The appeal of social networks is to win new customers, according to a new survey from Regus.
Daily News,
Posted 08 Jun 2011
Upgrade provides advanced analytics tools for business customers.
Daily News,
Posted 07 Jun 2011
Leading medical association relies on Vovici for intelligent decision-making data.
Daily News,
Posted 07 Jun 2011
Expanded capabilities and packaging options serve diverse demands of SugarCRM's customer and partner network.
Daily News,
Posted 07 Jun 2011
Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care
Daily News,
Posted 06 Jun 2011
A new report suggests that new measures of value are needed so that organizations know how best to direct engagement efforts.
Daily News,
Posted 03 Jun 2011
Researchers rate Microsoft and Salesforce.com as leaders within the Value Matrix, while Sage and SAP are ones to watch.
Daily News,
Posted 02 Jun 2011
Thirty-eight percent of U.S. banking customers are online-oriented and 18 percent are mobile-enabled, according to new research.
Daily News,
Posted 02 Jun 2011
dealerPAD is the mobile version of Reynolds' Contact Management developed specifically to work on the iPad.
Daily News,
Posted 02 Jun 2011
Now call centers can add synchronized screen capture to any recording
Daily News,
Posted 01 Jun 2011
A new study shows customers are uncomfortable and inconvenienced.
Daily News,
Posted 31 May 2011
CCC Loyalty View measures the amount of effort a customer has to expend to have his issue resolved.
Daily News,
Posted 27 May 2011
The latest version of Emailvision's flagship product introduces new capabilities that help online marketers boost the relevancy and customer engagement from subscribers, followers, and fans.
Daily News,
Posted 27 May 2011
Automated workflow notifications are among the enhancements in its spring release.
Daily News,
Posted 27 May 2011
Intermarkets selected Xactly Express to improve sales visibility.
Daily News,
Posted 26 May 2011
Custom dashboards use a contact center's existing intranet platform.
Daily News,
Posted 26 May 2011
Newest version advances ease-of-use and configuration for customers, developers, partners and operations.
Daily News,
Posted 26 May 2011
Regulations take affect today that require opt-in consent for email marketing and tracking the online activity of Web site visitors.
Daily News,
Posted 25 May 2011
Daily News,
Posted 25 May 2011
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