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SAP adds critical components to SuccessFactors suite to boost its cloud offerings.
Oaisys AllWays and Gateway to the Cloud will enable users to take advantage of advanced recording anywhere, anytime, and on any device.
The company's new offering leverages technology acquired from a Swedish SaaS provider.
Incorporates assets like first-call conversation coaching, video modules
Allegiance customers can now reach 8 million members of a richly profiled audience to gain instant insights.
Offering provides complete user experience management for customers leveraging SAP solution-based environments.
The company advances applications in the cloud, and expands mobile device management, mobile device support, and platform and application development.
Integrated offering helps clients take advantage of digital solutions
Joint Voice Call Back offering promises to improve the customer experience.
New partnership centered on delivering online marketing metrics using web and mobile accessible BI dashboards.
Users can convert tweets, posts into support tickets and set escalation alerts
Offering includes enhanced reporting features, analytics, and new segmenting capabilities
The company will help financial institutions take action on customer complaints.
Andrea Ayers will succeed Jeff Fox
Technology automates the transfer from end-of-life IVR systems to new platforms.
Updates to security and analytics include new permissions rules, recording integrations, and active directory enhancements.
Offering weaves social collaboration, gamification into a performance management platform.
Interaction Mobilizer enables companies to build and deploy customer service applications on mobile devices, bridging the gap between mobile self-service and live assistance.
Company's enterprise-class marketing technology is designed to enable small businesses to capitalize on social media marketing opportunities.
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