Based on a powerful new platform, software includes advanced forms and workflow, analytics, ease-of-use advances for administrators, and iPad support.
Daily News,
Posted 11 May 2011
New solution will equip sales professionals with tools on the go.
Daily News,
Posted 10 May 2011
Vendors of real-time call center reporting and digital signage software join forces.
Daily News,
Posted 10 May 2011
Gen-X, wealthier groups are most influential on brand preferences.
Daily News,
Posted 09 May 2011
U.S. consumers are willing to spend more with companies that get service right, according to an American Express survey.
Daily News,
Posted 09 May 2011
Vovici 6 Enterprise Feedback Management Platform interface comes in 11 new languages.
Daily News,
Posted 06 May 2011
SHOP gives e-tailers visibility into the types of shoppers that visit their sites.
Daily News,
Posted 06 May 2011
IBM survey highlights trends, cites an "urgent need to turn data into actions"
Daily News,
Posted 05 May 2011
Designed for multichannel marketing, Coremetrics Lifecycle debuts at Unica's summit in Boston.
Daily News,
Posted 05 May 2011
The Ifbyphone Widget integrates call handling, management, and other functionalities into the Zendesk platform.
Daily News,
Posted 04 May 2011
Fifty-two percent of Web-centric consumers are likely to abandon a brand after a negative online shopping experience.
Daily News,
Posted 04 May 2011
The solution turns real-time social media feedback into actionable opportunities.
Daily News,
Posted 04 May 2011
The solution set, part of its Impact 360 product suite, combines all sources of customer interaction data into a single platform.
Daily News,
Posted 03 May 2011
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
Daily News,
Posted 02 May 2011
A new global trade group is formed to provide members with extensive research, education, and networking opportunities.
Daily News,
Posted 29 Apr 2011
A new survey finds that consumers want more transparency, control, and choice.
Daily News,
Posted 28 Apr 2011
The snack food manufacturer collects 1.5 million new "likes," it will thank fans for the accomplishment with give-away.
Daily News,
Posted 28 Apr 2011
The solution combines many social media and customer service tools in a single offering.
Daily News,
Posted 27 Apr 2011
Customer support and price satisfaction are listed as the most important aspects of overall customer experience for rental car Web sites, the latest research from Keynote reveals.
Daily News,
Posted 27 Apr 2011
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