Aiming at small and midsize enterprises, the integrated solution will be accessible for 14 million Nortel users.
Daily News,
Posted 18 May 2011
SAP puts the focus on the customer, on-premises, on-demand, and on-device.
Daily News,
Posted 18 May 2011
The solution helps the Web payment services provider with internal support and customer service communications.
Daily News,
Posted 17 May 2011
More than 20 percent of respondents in a new Noble Systems poll are unprepared for a facility-compromising catastrophe.
Daily News,
Posted 13 May 2011
Growing acceptance of cloud-based applications creates opportunities.
Daily News,
Posted 12 May 2011
ForeSee Results ranks the top 100 retailers in annual report.
Daily News,
Posted 12 May 2011
Colloquy research finds that shrinking budgets are turning consumer extroverts into shrinking violets.
Daily News,
Posted 12 May 2011
The latest release allows enterprises to reshape customer loyalty through their customer service organizations.
Daily News,
Posted 12 May 2011
The company sees a large appetite among businesses for solutions offered on a fully hosted or software-as-a-service basis.
Daily News,
Posted 11 May 2011
A new survey from the Temkin Group reveals a significant correlation between customer experience, customer loyalty, and increased revenue.
Daily News,
Posted 11 May 2011
The companies will jointly market and sell Verizon's Managed Mobility portfolio.
Daily News,
Posted 11 May 2011
The company expects platform-wide reporting to enhance the performance of contact center operations.
Daily News,
Posted 11 May 2011
Salesforce's 92,300 customers will have real-time access to the 26 million business contacts in the Jigsaw Data Cloud directly within Salesforce CRM.
Daily News,
Posted 11 May 2011
Based on a powerful new platform, software includes advanced forms and workflow, analytics, ease-of-use advances for administrators, and iPad support.
Daily News,
Posted 11 May 2011
New solution will equip sales professionals with tools on the go.
Daily News,
Posted 10 May 2011
Vendors of real-time call center reporting and digital signage software join forces.
Daily News,
Posted 10 May 2011
Gen-X, wealthier groups are most influential on brand preferences.
Daily News,
Posted 09 May 2011
U.S. consumers are willing to spend more with companies that get service right, according to an American Express survey.
Daily News,
Posted 09 May 2011
Vovici 6 Enterprise Feedback Management Platform interface comes in 11 new languages.
Daily News,
Posted 06 May 2011
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