YourBuzz helps businesses listen to and connect with customers across social channels.
Daily News,
Posted 01 Jul 2011
Mobile solution gives users access to CRM data anytime, anywhere.
Daily News,
Posted 30 Jun 2011
Cloud-based post-call survey system uses speaker recognition for agent identification.
Daily News,
Posted 30 Jun 2011
Selling, tracking, and billing automated by FinancialForce for Media.
Daily News,
Posted 28 Jun 2011
IBM's new High Capacity Appliance can analyze up to 10 petabyes of data
Daily News,
Posted 24 Jun 2011
Adobe Systems, Fidelity Investments, and JetBlue recognized for outstanding performance.
Daily News,
Posted 23 Jun 2011
Prediction highlights IDC's Worldwide Semiannual Customer Relationship Management Applications Tracker.
Daily News,
Posted 22 Jun 2011
New features enable email recipients to share email marketing content on popular social media networks.
Daily News,
Posted 22 Jun 2011
New solution features Sage E-Marketing, iPhone, and social media integrations.
Daily News,
Posted 21 Jun 2011
New offerings provide integrated social and mobile applications for customers.
Daily News,
Posted 21 Jun 2011
New module combines social CRM and monitoring.
Daily News,
Posted 16 Jun 2011
Private VoIP Cloud delivers multisite call routing with real-time agent presence while eliminating dependence on IP/PBXs.
Daily News,
Posted 16 Jun 2011
New analytics with continuous improvement methodology adds science to IVR customer experience management.
Daily News,
Posted 16 Jun 2011
Companies are likely to make mistakes in social media early on, but the key is to learn from them and move on, ACCE keynoter urges.
Daily News,
Posted 15 Jun 2011
Improved customer care and navigation capabilities highlight upgrades of Amdocs' pre-integrated solution for mid-tier and independent cable operators.
Daily News,
Posted 15 Jun 2011
Othe rparts of the country, like the Northeast and Mid-Atlantic, haven't adopted social as quickly.
Daily News,
Posted 15 Jun 2011
The agreement expands OpenScape Cloud Solutions to include robust, feature-rich contact center capabilities.
Daily News,
Posted 15 Jun 2011
Polling, enhanced presence detection, and My Collaborators are among the new features added.
Daily News,
Posted 15 Jun 2011
Solution allows organizations to move the storage of cardholder data to hosted environments.
Daily News,
Posted 15 Jun 2011
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