New analytics with continuous improvement methodology adds science to IVR customer experience management.
Daily News,
Posted 16 Jun 2011
Companies are likely to make mistakes in social media early on, but the key is to learn from them and move on, ACCE keynoter urges.
Daily News,
Posted 15 Jun 2011
Improved customer care and navigation capabilities highlight upgrades of Amdocs' pre-integrated solution for mid-tier and independent cable operators.
Daily News,
Posted 15 Jun 2011
Othe rparts of the country, like the Northeast and Mid-Atlantic, haven't adopted social as quickly.
Daily News,
Posted 15 Jun 2011
The agreement expands OpenScape Cloud Solutions to include robust, feature-rich contact center capabilities.
Daily News,
Posted 15 Jun 2011
Polling, enhanced presence detection, and My Collaborators are among the new features added.
Daily News,
Posted 15 Jun 2011
Solution allows organizations to move the storage of cardholder data to hosted environments.
Daily News,
Posted 15 Jun 2011
The deal brings together leaders in relationship marketing and customer intelligence.
Daily News,
Posted 15 Jun 2011
TechnoCom location platform adds location services to Intelligent Numbers to automate call routing.
Daily News,
Posted 15 Jun 2011
Suite integrates the Web, social, and mobile capabilities.
Daily News,
Posted 14 Jun 2011
Speakers urge companies to engage customers on their preferred channels, and with a set service mantra.
Daily News,
Posted 14 Jun 2011
The releases are part of SAP's goal to bring customers of all sizes powerful, easy-to-use analytics solutions.
Daily News,
Posted 14 Jun 2011
Solutions will be integrated via ExactTarget's Interactive Marketing Hub to help improve sales-marketing efficiency and deliver cross-channel campaigns.
Daily News,
Posted 14 Jun 2011
Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model.
Daily News,
Posted 13 Jun 2011
Email is still the most effective way of reaching customers, but campaigns should also include the Web, SMS, social media, and other channels.
Daily News,
Posted 10 Jun 2011
The new program introduces a new way to partner for social media.
Daily News,
Posted 10 Jun 2011
Annual study ranks the top 15 brands for men and women.
Daily News,
Posted 09 Jun 2011
The appeal of social networks is to win new customers, according to a new survey from Regus.
Daily News,
Posted 08 Jun 2011
Upgrade provides advanced analytics tools for business customers.
Daily News,
Posted 07 Jun 2011
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