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Increased migration from premises-based solutions to the cloud represents a huge opportunity for vendors, but are they getting it right? (Featured on SmartCustomerService.com)
Cloud contact center vendor NewVoiceMedia's deal with Twilio strengthens its U.S. presence.
Additional functionality also includes VoIP integration and the ability to set complex rules for lead queues.
Salesforce.com users can use KiteDesk to access email, social, CRM, marketing automation, and external data from anywhere on the Web.
The voice-enabled Nuiku virtual assistant lets salespeople access information on the go.
Veeva works with Microsoft and Intel for its cloud-based Veeva CRM and CLM to work on Microsoft Surface Pro and Lenovo ThinkPad Helix devices.
Territory management among upgrades geared for large businesses
Engagor's integration with leading CRM applications enhances sales and customer service processes through social channels.
Demandbase's B2B Retargeting offers re-engagement opportunities through retargeted display ads.
Salesforce.com, Draper Fisher Jurvetson among the investors
New social media analysis technology in Crimson Hexagon ForSight Platform helps customers discover emerging trends and topics in social media.
Gainsight's data-driven insights create a unique health score to measure the impact of customer success efforts.
The mobile version of BigContacts automatically adjusts for any mobile device's screen size.
The proposed legislation would let consumers choose U.S.-based call centers and ban tax dollars for companies that offshore U.S. call center jobs.
Actian and Attivio customers can now integrate and correlate unstructured content with structured data analytics.
Jaspersoft 5.5 features additional reporting and analytics features.
Adobe Campaign's new cross-channel marketing platform nixes email CPM pricing.
Newest release introduces advanced capabilities for building more dynamic playbooks to improve sales execution.
Additional enhancements, including CRM integration, closed-loop workflows, and revenue impact analysis, are also showcased in new release.
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