Vocalabs' study shows customers reporting problems with the automated portion of Apple tech support calls
Daily News,
Posted 03 Aug 2011
Vocalabs' study shows Sprint's gains from 2010 leveling off.
Daily News,
Posted 03 Aug 2011
TimeLinx extends Sage SalesLogix CRM into the management and delivery of professional services.
Daily News,
Posted 03 Aug 2011
Collaboration aimed to help marketers increase engagement through video.
Daily News,
Posted 02 Aug 2011
The deal creates a comprehensive CRM solution with advanced knowledge management capabilities and integrated self-service.
Daily News,
Posted 29 Jul 2011
Field service and sales organizations can now access all customer information from any enterprise system via iPhone, iPad, Android, and BlackBerry.
Daily News,
Posted 29 Jul 2011
Industry veteran Richard DeFrancisco brings a track record of driving and managing rapid growth for innovative technologies.
Daily News,
Posted 29 Jul 2011
Verizon Wireless ranked highest in wireless customer care performance among full-service providers.
Daily News,
Posted 29 Jul 2011
Offering enables sales teams to get a wholistic view of their customer bases.
Daily News,
Posted 28 Jul 2011
Partnership with VML completes OpenText's digital roadmap for creative design, social business, and mobile communications.
Daily News,
Posted 28 Jul 2011
New offering brings a streamlined approach to creating and monitoring email marketing campaigns.
Daily News,
Posted 28 Jul 2011
Accenture survey finds 80 percent of consumers expect customer services to be easier and more convenient.
Daily News,
Posted 27 Jul 2011
New program will expand integrated CRM functionality for Sage SalesLogix customers; Project Management Express Edition for Sage SalesLogix powered by TimeLinx is the first partner solution.
Daily News,
Posted 27 Jul 2011
Application allows marketers to instantly create social campaigns and promotions with built-in analytics
Daily News,
Posted 27 Jul 2011
Updates ease collaboration across the enterprise and beyond.
Daily News,
Posted 26 Jul 2011
New online customer support forum provides peer-to-peer channel for sharing questions and answers.
Daily News,
Posted 26 Jul 2011
New Luminate solution offers nonprofits an open, extensible system to understand and engage constituents through traditional, digital, social, or mobile channels.
Daily News,
Posted 26 Jul 2011
Moxie advances social customer service software with smart personalization, mobile support for Knowledgebase, and enhanced social media integration
Daily News,
Posted 26 Jul 2011
Partnership with Attensity offers monitoring, analysis, and customer response capability to drive action and engagement from social insight.
Daily News,
Posted 22 Jul 2011
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