Collaboration results in a widget to help small businesses connect with customers.
Daily News,
Posted 18 Aug 2011
Tool enables secure form-filling assistance for mobile customers.
Daily News,
Posted 17 Aug 2011
Popular help desk application is now available to Zoho users.
Daily News,
Posted 17 Aug 2011
The filters are expected to strengthen customer experience management solutions with high-performance extraction of unstructured content.
Daily News,
Posted 17 Aug 2011
Next-generation IVR development solution promises to accelerate functional testing of systems.
Daily News,
Posted 15 Aug 2011
Prophecy adds HD audio and IPv6 and fax support while VoiceObjects brings greater scalability and ease of use.
Daily News,
Posted 12 Aug 2011
IntelliTask promises to help travel managers prioritize bookings and saves customers time and money.
Daily News,
Posted 12 Aug 2011
Collaboration will aid in acting on social media data.
Daily News,
Posted 11 Aug 2011
Technology, not philosophy, has changed consumers' expectations
Daily News,
Posted 10 Aug 2011
But CRM Evolution 2011 panel warns against sacrificing the basics
Daily News,
Posted 10 Aug 2011
Novauris large-vocabulary speech recognition technology enables SpeechCycle to offer new speech capabilities through LevelOne Agents solution.
Daily News,
Posted 10 Aug 2011
VoltDelta's virtual contact center infrastructure is now integrated with RightNow CX Desktops
Daily News,
Posted 10 Aug 2011
Virtual Agents let customers scrap costly Web chat.
Daily News,
Posted 10 Aug 2011
CNN analyst and former presidential adviser identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between CRM and political worlds
Daily News,
Posted 09 Aug 2011
Better connections with customers and more efficient use of resources will drive future IT investments.
Daily News,
Posted 05 Aug 2011
New release includes language support for Spanish, added professional services capabilities, and greater flexibility and integration with SAP Business Suite software.
Daily News,
Posted 05 Aug 2011
Collaboration intended to provide "one-stop" mobile marketing solutions.
Daily News,
Posted 04 Aug 2011
The deal is expected to extend Meltwater's lead in social media monitoring and intelligence.
Daily News,
Posted 04 Aug 2011
VoiceForTwitter and VoiceForFacebook give a voice to social media by enabling businesses and consumers to post audio updates via their phones.
Daily News,
Posted 03 Aug 2011
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