Features include call center wizard, service quotes, intelligent part selection, appointment booking, and repair scheduling.
Daily News,
Posted 30 Aug 2011
The results of a new government study echo a White House order to streamline federal service delivery.
Daily News,
Posted 30 Aug 2011
The enhanced interface streamlines CRM workflows
Daily News,
Posted 29 Aug 2011
The new solution promises better outreach to potential students.
Daily News,
Posted 29 Aug 2011
eGain Offers enables businesses to personalize Facebook fan page experiences in minutes with targeted coupons and proactive help.
Daily News,
Posted 26 Aug 2011
Five9's advanced technology delivers call routing and helps 2-1-1 California strengthen its disaster response support capabilities.
Daily News,
Posted 26 Aug 2011
Update gives sales teams visibility into changes in the forecast.
Daily News,
Posted 25 Aug 2011
Every company can now setup their own Internet shopping cart platform without requiring outsourced specialists.
Daily News,
Posted 25 Aug 2011
The addition of an online help desk app expands Zoho's presence in the Google Apps Marketplace.
Daily News,
Posted 25 Aug 2011
Email senders can now create and track email campaigns with Microsoft Dynamics CRM, Sage CRM and Sage SalesLogix.
Daily News,
Posted 25 Aug 2011
The integration voice-enables any Salesforce.com form.
Daily News,
Posted 25 Aug 2011
The company's Social Connect offerings are enhanced through a strategic partnership with Janrain.
Daily News,
Posted 24 Aug 2011
New technology mobilizes field sales and services personnel throughout the Web; replaces impersonal chat platforms by ‘humanizing' online interactions.
Daily News,
Posted 24 Aug 2011
Genesys Mobile Customer Engagement Strategy evolves companies from transactional, service-only apps to mobile customer conversations.
Daily News,
Posted 24 Aug 2011
E-book aids marketers with social media campaigns.
Daily News,
Posted 23 Aug 2011
New features include social scorecarding, an author hub, and competitive intelligence functions.
Daily News,
Posted 23 Aug 2011
The IP communications provider scoops up a mobile group messaging services provider.
Daily News,
Posted 22 Aug 2011
The generation is heavily influenced by peer support for shopping decisions, according to the research.
Daily News,
Posted 19 Aug 2011
The solution reduces help-desk ticket escalations by up to 92 percent and fuels e-commerce growth.
Daily News,
Posted 19 Aug 2011
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