New enhancements are released for its core BI platform; other additions include a new cloud-based option and an application that can analyze consumer Facebook data.
CRM Featured News,
Posted 10 Jul 2012
Latest version of BI Suite features interactive reporting for everyone
CRM Featured News,
Posted 10 Jul 2012
Alleged buyout would continue vendor "war" for customer experience
CRM Featured News,
Posted 09 Jul 2012
Acquisition expands digital and cross-media research offerings.
CRM Featured News,
Posted 09 Jul 2012
The deal adds payment services to the Pay-by-Phone virtual terminal.
CRM Featured News,
Posted 09 Jul 2012
The solution offers a wide range of features, including skills-based routing, in-queue announcements, real-time monitoring, and reporting.
CRM Featured News,
Posted 09 Jul 2012
Builds on technology connecting brands and marketing partners through voice channels
CRM Featured News,
Posted 05 Jul 2012
LLBean.com and Gap.com prove to have most helpful email responses, according to STELLAService.
CRM Featured News,
Posted 05 Jul 2012
Application gets enhanced rules and automation, plus templating features
CRM Featured News,
Posted 03 Jul 2012
Latest release of SpeechStorm software is now available for hosted and on-premises deployment of customer self-service applications.
CRM Featured News,
Posted 03 Jul 2012
Its first acquisition as stand-alone company expands Genesys' presence in the key Brazilian market.
CRM Featured News,
Posted 03 Jul 2012
Powered by IPscape, the new Telstra Global Virtual Contact Centre delivers a customer service solution for Asia.
CRM Featured News,
Posted 03 Jul 2012
The deal brings quality assurance and business intelligence offerings to Spoken's cloud platform.
CRM Featured News,
Posted 03 Jul 2012
CIC enhancements designed to ease management of cloud-based and large, distributed contact centers and enterprises.
CRM Featured News,
Posted 03 Jul 2012
The new tool lets companies deliver better information about the cookies used on their Web sites.
CRM Featured News,
Posted 03 Jul 2012
The move expands B&D's CRM offerings in North America.
CRM Featured News,
Posted 03 Jul 2012
Social data provides basis for engagement strategy.
CRM Featured News,
Posted 03 Jul 2012
This enhancement includes power dialing, click dialing, progressive dialing, silent monitoring, whisper coaching, call recording, supervised transfers, blind transfers, and conferencing.
CRM Featured News,
Posted 03 Jul 2012
Acquisition further cements vendor's commitment to the cloud
CRM Featured News,
Posted 02 Jul 2012
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