The deal expands IBM's Smarter Commerce initiative and its offerings in customer experience analytics.
Daily News,
Posted 02 May 2012
The deal further strengthens the data warehouse veteran's hold in the marketing data space.
Daily News,
Posted 02 May 2012
New bundled voice of the customer solutions help decrease the cost and complexity for customer experience professionals.
Daily News,
Posted 02 May 2012
C3 becomes first in the BPO industry with advanced capabilities to manage social media conversations.
Daily News,
Posted 02 May 2012
The offering, enhanced by recent Fizzback and Merced acquisitions, enables enterprises to shape interactions as they occur and impact every stage of the interaction lifecycle.
Daily News,
Posted 02 May 2012
BI platform integrates with VMware's Cloud Foundry open-source platform-as-a-service offering.
Daily News,
Posted 02 May 2012
Integration automates end-to-end CRM processes and informs marketing campaigns
Daily News,
Posted 02 May 2012
Despite willingness to adopt social service channels, adoption still wanes depending on organization size and region.
Daily News,
Posted 01 May 2012
Annual competition offers small businesses opportunities for exposure, resources, and advice.
Daily News,
Posted 30 Apr 2012
New service automatically updates on-hold messaging and simplifies direct audio streaming.
Daily News,
Posted 30 Apr 2012
Solution helps smartphone users determine the best way to reach customer service.
Daily News,
Posted 30 Apr 2012
Acquisition complements Intuit's QuickBooks software, enhances SMB offerings.
Daily News,
Posted 30 Apr 2012
It grows from 188 percent in initial automation phase to 1,209 percent in the predictive phase, Nucleus Research Finds
Daily News,
Posted 27 Apr 2012
Customers want it to be easier to enter payment, billing, and shipping information.
Daily News,
Posted 27 Apr 2012
The latest in a suite of managed analytics services tracks agent desktop activitiy.
Daily News,
Posted 27 Apr 2012
The suite of turnkey frameworks enables rapid deployment across customer and employee applications.
Daily News,
Posted 26 Apr 2012
Marketers gain insight into community impact on sales process.
Daily News,
Posted 26 Apr 2012
New offerings include the AppExchange for Government and a training program on cloud deployment.
Daily News,
Posted 26 Apr 2012
Legislative pressure to cut funding to U.S. companies that outsource call center operations overseas hits a Filipino job training program.
Daily News,
Posted 25 Apr 2012
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