Expanded relationship to target the SMB market for integrated contact center solutions in the cloud.
CRM Featured News,
Posted 12 Sep 2012
The unified contact center solutions provider unveils Composer X, the latest installment of its agent desktop solution.
CRM Featured News,
Posted 12 Sep 2012
The companies have expanded their relationship to offer Genesys Testing as a Service for pre-deployment validation of both customer and agent experience.
CRM Featured News,
Posted 12 Sep 2012
Companies can use the new IBM Connections software to apply analytics to social business initiatives.
CRM Featured News,
Posted 12 Sep 2012
New tools let users create contests, polls, plus rewards for Facebook, Twitter, and more.
CRM Featured News,
Posted 11 Sep 2012
The platform supports textable phone numbers, SMS voting, mobile coupons, and IVR.
CRM Featured News,
Posted 11 Sep 2012
Users can analyze big data to create relevant campaigns, do automated testing.
CRM Featured News,
Posted 11 Sep 2012
One-click calling creates a direct link to contact customer service desks.
CRM Featured News,
Posted 11 Sep 2012
Brings advanced search, unified indexing, to Sales and Service Cloud users.
CRM Featured News,
Posted 11 Sep 2012
Unified IP 7.1 includes new capability for compliance in proactive outbound outreach to mobile customers.
CRM Featured News,
Posted 11 Sep 2012
The new app converts customer interactions into sales opportunities.
CRM Featured News,
Posted 11 Sep 2012
Responsive Web design and new multichannel capabilities enable efficient implementation of shopping experiences across mobile, Web, and store.
CRM Featured News,
Posted 11 Sep 2012
The solution was jointly developed with AT&T.
CRM Featured News,
Posted 11 Sep 2012
Gives sales reps social, gamified, and location-based features.
CRM Featured News,
Posted 10 Sep 2012
Holographic 3D image provides store information and basketball tips.
CRM Featured News,
Posted 10 Sep 2012
Companies realize a 10 percent increase in customer satisfaction by integrating virtual agents with live chat.
CRM Featured News,
Posted 07 Sep 2012
The solution feeds marketers deep insights from big data.
CRM Featured News,
Posted 07 Sep 2012
New service combines analytics with real-time marketing execution capabilities.
CRM Featured News,
Posted 07 Sep 2012
New solution speeds up the price-and-quote process for salespeople.
CRM Featured News,
Posted 06 Sep 2012
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