The credit card company collects three Contact Center Excellence Awards from IQPC.
CRM Featured News,
Posted 08 Jun 2012
Customer Respect Group study cites superior content and search functionality.
CRM Featured News,
Posted 08 Jun 2012
Internationalization features in latest version provide support for Japanese, Korean and Chinese.
CRM Featured News,
Posted 08 Jun 2012
Zoho reports that integration improves CRM information visualization.
CRM Featured News,
Posted 08 Jun 2012
Proliferation of mobile devices in enterprise is a driving force
CRM Featured News,
Posted 07 Jun 2012
Social media use in the contact center is projected to grow 22.9 percent this year.
CRM Featured News,
Posted 06 Jun 2012
Jacada Mobile Agent bridges mobile self-service with customer care.
CRM Featured News,
Posted 06 Jun 2012
Integrations seamlessly sync contact information and provide engagement opportunities to help small businesses drive efficiency and repeat business.
CRM Featured News,
Posted 06 Jun 2012
SMS and drag-and-drop targeting capabilities enable enterprise marketers to easily create effective campaigns that leverage rich social, behavioral and profile data.
CRM Featured News,
Posted 06 Jun 2012
New solutions analyze why callers do what they do and what to do to address their concerns.
CRM Featured News,
Posted 06 Jun 2012
Latest upgrade lets users analyze data on the cloud in less time.
CRM Featured News,
Posted 06 Jun 2012
Partnership will tie social media activity to lead generation and campaign efforts
CRM Featured News,
Posted 06 Jun 2012
Technology creates a conversation bridge between mobile apps and customer service centers.
CRM Featured News,
Posted 05 Jun 2012
Caller First Analytics and location-based dashboards let users view call center data on the go.
CRM Featured News,
Posted 05 Jun 2012
Software giant builds out deeper cloud social offerings
CRM Featured News,
Posted 05 Jun 2012
The SaaS-based solution suite enables unified customer communications and contact center technology.
CRM Featured News,
Posted 04 Jun 2012
Features include enhanced support for Hadoop and stronger analytics for marketers
CRM Featured News,
Posted 04 Jun 2012
Analytics Engine maps customer behavior to business drivers, unifies trends and predictions across departmental functions.
CRM Featured News,
Posted 04 Jun 2012
Acquisition extends CRM giant's social marketing capabilities
CRM Featured News,
Posted 04 Jun 2012
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