New Wisdom software lets companies explore customer data from their Facebook profiles.
Daily News,
Posted 12 Sep 2011
The app helps shoppers find items in the store, collect coupons, and share shopping experiences.
Daily News,
Posted 12 Sep 2011
Score-based dialing solution from the cloud analyzes dialer lists and scores calls based on the likelihood of receiving payment.
Daily News,
Posted 09 Sep 2011
Parker Software's WhosOn live chat software is now integrated with Microsoft's Dynamics CRM 2011 version.
Daily News,
Posted 09 Sep 2011
The acquisition brings customer surveys to mobile devices, so organizations can collect data "at the point of experience."
Daily News,
Posted 09 Sep 2011
Accelerated early adoption rate underscores SMBs' mobility needs.
Daily News,
Posted 09 Sep 2011
The help desk software provider goes ape for this eNewsletter service.
Daily News,
Posted 08 Sep 2011
Varolii Interact Portal enables real-time analytics and application control.
Daily News,
Posted 08 Sep 2011
RightNow CX includes new Twitter capabilities.
Daily News,
Posted 08 Sep 2011
The application combines financial and customer data for SMBs.
Daily News,
Posted 08 Sep 2011
Sage ACT! Connect subscription service provides access and contact/calendar edits via popular smartphones including Android, Web browsers including Google Chrome and Safari, and tablets like the iPad.
Daily News,
Posted 06 Sep 2011
Partnership with VOCALCOM allows queueing of email, Web forms, fax, chat, and video chat along with inbound and outbound calls on a hosted platform,
Daily News,
Posted 06 Sep 2011
Benioff calls cloud computing the future of software and systems, Google's executive chairman agrees.
Daily News,
Posted 02 Sep 2011
Community links in promotional emails on the rise, Responsys report shows
Daily News,
Posted 01 Sep 2011
Cloud-based call center technology is now available to Salesforce.com customers.
Daily News,
Posted 01 Sep 2011
The app matches inbound customer queries to relevant resolutions across multiple knowledge bases in the service cloud.
Daily News,
Posted 01 Sep 2011
New social media profiling and messaging features enable marketing campaigns that engage sales prospects across channels
Daily News,
Posted 01 Sep 2011
Social Sign-On, Twitter Dashboards and Klout integration allow B2B marketers to capture, track, and score leads over social channels.
Daily News,
Posted 01 Sep 2011
Accenture will team with salesforce.com and other providers to help enterprises effectively use social media.
Daily News,
Posted 01 Sep 2011
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