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DataRPM delivers a new self-service analytics experience in the cloud-optimized platform.
Upgrade gives clients added insights into search marketing performance and more.
Upgrade includes enhanced analytics and self-service features.
The application provides anytime, anywhere access to operational metrics, agent schedules, and exception management.
The customer service training firm will join the sales performance firm.
Integration with call center automatic call distribution technology allows centers to aggregate idle time in real time
Solution designed to increase sales through internal collaboration, company says.
A bill similar to the U.S. Call Center Worker and Consumer Protection Act has been introduced into the U.S. Senate.
Provides added insight into consumer buying behavior for marketers.
New social media tool brings true customer service key performance indicators to Facebook and Twitter.
New Avaya IP Office 8.1 enhances mobility, centralizes management, and adds new security options.
Combines sales conversations and social interactions for comprehensive view of selling activity.
An expanded partner ecosystem also caps the Radian6 social media monitoring and listening tool.
New Sasha model is available for customer support in the U.S. and Canada.
Advanced WFO solution equips service providers to offer business-critical call recording and WFO capabilities to the growing list of companies seeking cloud-based services.
The text analytics solution pulls chat transcript data and data from email, social media, call transcripts, the Web, and more.
New tool reveals hidden B2B expenses.
The latest version of delivers more data connectors, new predictive analytics tools, and deeper customer insights.
Tool delivers sales intelligence reports to reps in their Outlook email environment.
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