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Designed to improve sales efficiency with more insight into opportunities.
Tweet Genie, Facebook Genie, and Social Monitoring are now part of the company's basic package.
New release includes advanced analytics, historical data, and self-service functionalities.
The newest release offers on-the-go queue management through smartphones and tablets.
Enterprise application providers call ERP, CRM solutions "complementary."
Many feel access to a variety of data sources can also mean missed opportunities, report finds.
The relationship expands NexxPhase's contact center services and broadens Knowlagent's market reach.
The latest version of Interaction Process Automation was designed for faster business process development, reduced costs, and improved ease of use.
Integration of the social media intelligence platform will enable small law firms to leverage social networks to accelerate business development.
The HTML5 mobile app enables any size business to respond to customer feedback on any mobile device.
New features let users define their own segmentation rules and more.
HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center.
The application combines CRM and business process management functionality.
Marketing automation vendor gains more visibility, ups ante on competitive industry.
New calendaring and search capabilities are added.
SAP CRM rapid-deployment solution for citizen contact center is part of the SAP Urban Matters program.
SAP rapid deployment solution for sentiment intelligence with SAP HANA lets users analyze social networking sites, online communities, wikis, blogs, and other sources.
Adds multilingual translation, social analytics to the solution.
Customers expect more from their banks, and customer service is the biggest point of contention.
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