Cloud-based offering includes tools to increase the return on investments from social, mobile, and search engine marketing.
Daily News,
Posted 29 Sep 2011
New cloud-based solution provides digital call center functionality.
Daily News,
Posted 29 Sep 2011
New cloud-based solution improves customer communication, CRM compliance, and sales efficiency.
Daily News,
Posted 28 Sep 2011
Horizons Version 16 Feature Pack extends multichannel platform to maximize response rates and streamline reporting capabilities.
Daily News,
Posted 28 Sep 2011
Glance Networks partners with LiverPerson to provide integrated screen sharing during sales and support chat sessions.
Daily News,
Posted 28 Sep 2011
The $24.6 million deal extends Verint's reach into the local branch banking industry.
Daily News,
Posted 27 Sep 2011
Acquia helps Mercedes-Benz builds an online market research community.
Daily News,
Posted 27 Sep 2011
Applications let businesses manage customer contact effectiveness, including revenue opportunities, expenses, and customer satisfaction.
Daily News,
Posted 27 Sep 2011
The report also finds call center volumes have increased, agents are difficult to hire, agents receive training infrequently, and industry is unclear on who owns social media.
Daily News,
Posted 22 Sep 2011
Assistly provides instant customer-service help desk applications that can be set up in minutes, adding to Salesforce's cloud portfolio.
Daily News,
Posted 22 Sep 2011
New solutions and services help businesses respond in real time to shifting customer preferences.
Daily News,
Posted 21 Sep 2011
Hospitality and restaurant leaders,iIncluding Omni Hotels & Resorts, Best Western Hotels, Starwood Hotels, and Hard Rock Café, gain new level Of social media insight.
Daily News,
Posted 21 Sep 2011
Integrated systems promise greater flexibility and value than proprietary legacy systems.
Daily News,
Posted 21 Sep 2011
41 percent of all enterprise communications application users worldwide will migrate to the cloud by 2016.
Daily News,
Posted 20 Sep 2011
UK-based company provides strong basis for European expansion with more than 100 of Europe's leading brands as clients.
Daily News,
Posted 20 Sep 2011
Tool helps businesses in their partner networks leverage brand influence on Facebook business pages.
Daily News,
Posted 20 Sep 2011
Voice for Chatter empowers voice collaboration through Chatter.
Daily News,
Posted 20 Sep 2011
The transaction will allow NICE to create a voice of the customer offering that combines direct, indirect, and inferred customer feedback.
Daily News,
Posted 19 Sep 2011
The all-stock transaction, worth approximately 6.5 million, allows the company to bring the only major component of its business that was outsourced in-house.
Daily News,
Posted 16 Sep 2011
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