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The company received $60 million in funding to fuel customer service revolution, accelerate technology innovation and continue global expansion.
MicroStrategy 9.3 adds increased support for 'R' analysis language, improved connectivity to Hadoop and SAP HANA, and a Google-like search experience.
Analyzes data streams for social TV, gaming, mobile apps, and business metrics.
Expanded relationship to target the SMB market for integrated contact center solutions in the cloud.
The unified contact center solutions provider unveils Composer X, the latest installment of its agent desktop solution.
The companies have expanded their relationship to offer Genesys Testing as a Service for pre-deployment validation of both customer and agent experience.
Companies can use the new IBM Connections software to apply analytics to social business initiatives.
New tools let users create contests, polls, plus rewards for Facebook, Twitter, and more.
The platform supports textable phone numbers, SMS voting, mobile coupons, and IVR.
Users can analyze big data to create relevant campaigns, do automated testing.
One-click calling creates a direct link to contact customer service desks.
Brings advanced search, unified indexing, to Sales and Service Cloud users.
Unified IP 7.1 includes new capability for compliance in proactive outbound outreach to mobile customers.
The new app converts customer interactions into sales opportunities.
Responsive Web design and new multichannel capabilities enable efficient implementation of shopping experiences across mobile, Web, and store.
The solution was jointly developed with AT&T.
Gives sales reps social, gamified, and location-based features.
Holographic 3D image provides store information and basketball tips.
Companies realize a 10 percent increase in customer satisfaction by integrating virtual agents with live chat.
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