New features make customer engagements via Twitter even easier.
Daily News,
Posted 26 Oct 2011
GeoFluent for LivePerson Chat features integrated real-time chat translation for customer engagements.
Daily News,
Posted 26 Oct 2011
The new service from RightNow expands the capability of the Twitter platform to provide immediate customer service to Twitter users.
Daily News,
Posted 26 Oct 2011
The upgrade includes connectors to Twitter and JIRA, multi-role administration, and additional language support.
Daily News,
Posted 25 Oct 2011
New service update delivers social collaboration capabilities, with a unified Office 365 experience and new enterprise cloud features.
Daily News,
Posted 25 Oct 2011
New solution offers a peak into chat, selling opportunities, social media interactions, lead management, and campaign execution.
Daily News,
Posted 25 Oct 2011
Businesses can now perform social media marketing, scheduling, and analytics along with email marketing from the same application.
Daily News,
Posted 24 Oct 2011
Other enhancements include 80 new features to help associations drive member engagement, increase operational efficiency, and improve decision making.
Daily News,
Posted 24 Oct 2011
The $1.5 billion deal is part of an "aggressive" move to offer more cloud solutions, Oracle says.
Daily News,
Posted 24 Oct 2011
The company's CRM suite now supports Chinese, Japanese, and Korean.
Daily News,
Posted 24 Oct 2011
Private equity firn Permira will acquire Genesys Telecommunications Laboratories for $1.5 billion; Alcatel-Lucent commits to strengthening the rest of its Enterprise Business Unit.
Daily News,
Posted 20 Oct 2011
Acquisition will enable Avaya to add speech analytics to contact center and unified communications portfolio.
Daily News,
Posted 20 Oct 2011
Combined offering enables B2B marketers to leverage real-time business identity data to tailor site content for each visitor.
Daily News,
Posted 20 Oct 2011
The deal extends Oracle's reach into unstructured data management.
Daily News,
Posted 20 Oct 2011
The new version includes new survey authoring choices and publishable PDF dashboards.
Daily News,
Posted 19 Oct 2011
Altitude solution enables contact centers to manage free calls and provide click-to-call convenience for Skype users worldwide.
Daily News,
Posted 19 Oct 2011
SAP provides freedom to analyze data at a lower cost with SAP BusinessObjects BI OnDemand Solution
Daily News,
Posted 19 Oct 2011
New metrics include Share Rate, Clickback Rate, and Social Reach help marketers better understand the reach and virality of their marketing campaigns and identify people who drive the most social traffic and conversions.
Daily News,
Posted 19 Oct 2011
Contestants say they've already won by receiving added exposure.
Daily News,
Posted 17 Oct 2011
|