VoiceTrends reveals the most useful data for improvement of customer satisfaction and automation rates.
Daily News,
Posted 09 Apr 2013
Weds mobile frameworks and customer data to jumpstart enterprise app development.
Daily News,
Posted 09 Apr 2013
The product, developed with Scanbuy, lets digital marketing agencies simplify mobile campaigns.
Daily News,
Posted 08 Apr 2013
New offering combines text discovery and sentiment analysis with the power of predictive analytics
Daily News,
Posted 08 Apr 2013
AT&T's speech recognition and natural language understanding apps will enhance Interactions' customer care solutions.
Daily News,
Posted 08 Apr 2013
The update includes mobile capabilities for all smartphone and tablet users on both Apple and Android platforms.
Daily News,
Posted 08 Apr 2013
Collaboration delivers real-time access to device data for multinational data storage solution provider.
Daily News,
Posted 05 Apr 2013
The deal enables companies to manage interactions across social media and integrate those records into their CRM system.
Daily News,
Posted 05 Apr 2013
The deal adds 15 Asian languages to Convergys' offerings.
Daily News,
Posted 05 Apr 2013
The new iPhone ServiceDesk Plus MSP app features Nuance voice technologies.
Daily News,
Posted 05 Apr 2013
Solution gives enterprises more insight into mobile app data, usage patterns.
Daily News,
Posted 04 Apr 2013
Marketing automation, analytics remain in high demand.
Daily News,
Posted 03 Apr 2013
The deal leads to the creation of the ReachForce Connected Marketing Data Hub to provide continuous marketing data enrichment and insights to help marketers.
Daily News,
Posted 03 Apr 2013
The deal furthers TeleSpeak's growth trajectory.
Daily News,
Posted 03 Apr 2013
The tool organizes people by where they are in the sales process and enables companies to target them at those levels.
Daily News,
Posted 03 Apr 2013
Enterprises that align internally are the ones primed for success.
Daily News,
Posted 02 Apr 2013
Moxie integrates with Lync to deliver unified customer communications for contact centers.
Daily News,
Posted 02 Apr 2013
Solutions will support connected consumers on virtually any mobile device.
Daily News,
Posted 01 Apr 2013
The startup launches a new system that leverages big data to guide professionals in engaging the right contacts when they're most likely to do business.
Daily News,
Posted 29 Mar 2013
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