SplendidCRM is now available on touch devices while in locations without an available network connection.
Daily News,
Posted 07 Dec 2011
New management tool provides a consolidated view of integrated call center statistics.
Daily News,
Posted 06 Dec 2011
Users can automate and track text messages via email.
Daily News,
Posted 05 Dec 2011
New automated Q&A app provides instant support to Facebook fans.
Daily News,
Posted 05 Dec 2011
New Contact Center Solutions deliver social media monitoring and enable agents to serve customers from anywhere using any device.
Daily News,
Posted 05 Dec 2011
New features include more detailed reports, stats, and data filters
Daily News,
Posted 02 Dec 2011
The integration of Merced's Performance Management solution with NICE's real-time analytics and real-time customer feedback will enable organizations to optimize customer-facing processes.
Daily News,
Posted 02 Dec 2011
Average call wait times were 139 percent higher for the top 25 retailers on those two days than normal.
Daily News,
Posted 02 Dec 2011
MailChimp subscribers can drag and drop campaigns in a visual mapping tool to set the interaction of multiple campaigns. Easily send followup campaigns based on anyone who clicked on the lead campaign.
Daily News,
Posted 01 Dec 2011
RightNow CX for Facebook and RightNow Mobile now includes natural language search capabilities.
Daily News,
Posted 01 Dec 2011
Collaboration enables companies to transform customer feedback into actionable insight.
Daily News,
Posted 01 Dec 2011
Xactly Express for the iPad now available on the AppExchange, tapping into the social, mobile, and open capabilities of cloud computing to transform customers into social enterprises
Daily News,
Posted 30 Nov 2011
Radian6 Social Marketing Cloud lets companies monitor 150 million sources of social media conversations and more
Daily News,
Posted 30 Nov 2011
G1 solutions move CRM to the cloud to improve the customer experience through social collaboration.
Daily News,
Posted 30 Nov 2011
IVR and ACD functionality are some of the offerings in the solution suite.
Daily News,
Posted 29 Nov 2011
The new partnership presents retailers with complementary eCommerce offerings, uniting Demandware's on-demand platform with Acquity's digital services.
Daily News,
Posted 29 Nov 2011
The latest release unleashes productivity in sales teams with contact automation and improves the customer experience with unified contact history.
Daily News,
Posted 29 Nov 2011
Features include email ROI analytics, automated reports, and scheduling options
Daily News,
Posted 28 Nov 2011
New email marketing platform features templates and a campaign builder.
Daily News,
Posted 25 Nov 2011
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