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Businesses can take live chat while on the go with Comm100 Live Chat iPad app.
Solution "socializes" CRM for SMB sales professionals.
The solution will allow more than 20,000 businesses to bring their knowledge bases and support communities to the mobile Web.
New app lets users analyze contributions, influencers, trends and opportunities within collaboration tool.
Cloud customer service solution designed for burgeoning midmarket segment.
New validation capabilities boost accurate form completion and improve business intelligence.
Orchestrate platform enables technology marketing professionals to optimize all aspects of their online digital presence across Web, mobile, social, and large screen channels.
Acquisition boosts Big Blue's social business offerings.
X2EngineCRM releases new Web lead capture, tagging, and intelligent lead routing with X2CRM 1.6.5 release.
NICE Performance Management and NICE Incentive Compensation Management solutions enable enterprises to manage, measure, and motivate frontline service and sales employees.
The browser-agnostic reporting tool is accessible from mobile devices, tablets, or off-site computers.
Very few companies list their social media sites on their "Contact Us" pages.
New program focuses on helping service organizations better understand customer needs.
Available trial version lets users create customer service flows for mobile devices.
First phase of Zurmo's social rollout powers internal collaboration.
The acquisition brings together two companies to with solid backgrounds in the voice of the customer market.
Solutions let users mine, filter, and incorporate social big data into platforms.
61 percent of respondents in a new survey cite customer experience management as their greatest challenge.
Users gain more control, flexibility, and time savings with end-to-end, automated IVR, contact center, and voice infrastructure testing.
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