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Users of apps on the platform can conduct transactions right from within an app.
LP Chat is also compatible with Internet Explorer 10 and features a moveable frame that can follow the user throughout a company's Web site.
An NM Incite study has found that consumers of all ages ares using social media for customer service issues.
New functionality models complex back-office operations to address service goals across work queue processes.
Versions for Apple iPad and Salesforce.com visually illustrate meeting effectiveness.
Social networking giant XING and US Airways are among the enterprises using the cross-channel messaging solution to foster more conversational customer interactions and improve engagement.
The partnership has led to two new modules for CRM, Social Commerce Advisor and Insight for Social Commerce.
Call Center Xpress includes recording and analytics solutions.
The Sangoma AMD for Asterisk solution for call center solutions is immediately available to select Asterisk developers.
The Web-based management tool now offers tighter security and a host of other streamlined functions.
Cross-channel survey solution leverages mobile devices for increased response rates.
New network provides more ways for marketers to enhance their campaigns.
Phone.com enters into an agreement to use VoodooVox's platform in customer experience applications.
SocialChorus integrates with Viralheat API to measure sentiment analysis for large-scale advocate marketing programs and influencer-generated content.
General release of The App for Enterprise seen as solution to key hurdles.
Moms make and trust in-person recommendations more than social media.
Interaction Dialer 4.0 delivers improved answering machine detection, simplified management, and more effective execution of campaigns.
New app lets users design an HTML5 version of emails, landing pages, microsites, and more.
Netop integrates its Live Guide chat solution with Zendesk's cloud-based customer service software
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