The product is aimed at connecting social marketing campaign activity with CRM systems.
CRM Featured News,
Posted 14 Sep 2012
IBM analytics helps cities measure and make sense of public opinions expressed in social media.
CRM Featured News,
Posted 14 Sep 2012
The marketing automation and BI vendor adds predictive analytics and behavioral targeting to its mix.
CRM Featured News,
Posted 14 Sep 2012
But companies must evaluate customer usage, measure performance.
CRM Featured News,
Posted 13 Sep 2012
The company adds video and digital mailboxes to its Exstream customer communications management solution.
CRM Featured News,
Posted 13 Sep 2012
The apps are designed to integrate with live chat.
CRM Featured News,
Posted 13 Sep 2012
New sales application is more tightly integrated with Salesforce.com.
CRM Featured News,
Posted 13 Sep 2012
Direct response marketers can now reach mobile consumers and drive engagement and incremental revenue.
CRM Featured News,
Posted 13 Sep 2012
The company received $60 million in funding to fuel customer service revolution, accelerate technology innovation and continue global expansion.
CRM Featured News,
Posted 13 Sep 2012
MicroStrategy 9.3 adds increased support for 'R' analysis language, improved connectivity to Hadoop and SAP HANA, and a Google-like search experience.
CRM Featured News,
Posted 13 Sep 2012
Analyzes data streams for social TV, gaming, mobile apps, and business metrics.
CRM Featured News,
Posted 12 Sep 2012
Expanded relationship to target the SMB market for integrated contact center solutions in the cloud.
CRM Featured News,
Posted 12 Sep 2012
The unified contact center solutions provider unveils Composer X, the latest installment of its agent desktop solution.
CRM Featured News,
Posted 12 Sep 2012
The companies have expanded their relationship to offer Genesys Testing as a Service for pre-deployment validation of both customer and agent experience.
CRM Featured News,
Posted 12 Sep 2012
Companies can use the new IBM Connections software to apply analytics to social business initiatives.
CRM Featured News,
Posted 12 Sep 2012
New tools let users create contests, polls, plus rewards for Facebook, Twitter, and more.
CRM Featured News,
Posted 11 Sep 2012
The platform supports textable phone numbers, SMS voting, mobile coupons, and IVR.
CRM Featured News,
Posted 11 Sep 2012
Users can analyze big data to create relevant campaigns, do automated testing.
CRM Featured News,
Posted 11 Sep 2012
One-click calling creates a direct link to contact customer service desks.
CRM Featured News,
Posted 11 Sep 2012
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