UpSync adds a custom form builder that drives field staff's ability to gather critical data in customer conversations.
CRM Featured News,
Posted 30 Oct 2012
Yammer also announces expanded partner ecosystem with additional industry integrations.
CRM Featured News,
Posted 30 Oct 2012
The Internet company joins IBM, Intel, P&G, and others in opposing DNT.
CRM Featured News,
Posted 29 Oct 2012
The Ameche platform lets developers add apps directly to the telephone apps that consumers are already using.
CRM Featured News,
Posted 26 Oct 2012
Plan divides offering into five core solutions.
CRM Featured News,
Posted 26 Oct 2012
Users of apps on the platform can conduct transactions right from within an app.
CRM Featured News,
Posted 26 Oct 2012
LP Chat is also compatible with Internet Explorer 10 and features a moveable frame that can follow the user throughout a company's Web site.
CRM Featured News,
Posted 26 Oct 2012
An NM Incite study has found that consumers of all ages ares using social media for customer service issues.
CRM Featured News,
Posted 26 Oct 2012
New functionality models complex back-office operations to address service goals across work queue processes.
CRM Featured News,
Posted 25 Oct 2012
Versions for Apple iPad and Salesforce.com visually illustrate meeting effectiveness.
CRM Featured News,
Posted 25 Oct 2012
Social networking giant XING and US Airways are among the enterprises using the cross-channel messaging solution to foster more conversational customer interactions and improve engagement.
CRM Featured News,
Posted 25 Oct 2012
The partnership has led to two new modules for CRM, Social Commerce Advisor and Insight for Social Commerce.
CRM Featured News,
Posted 25 Oct 2012
Call Center Xpress includes recording and analytics solutions.
CRM Featured News,
Posted 25 Oct 2012
The Sangoma AMD for Asterisk solution for call center solutions is immediately available to select Asterisk developers.
CRM Featured News,
Posted 25 Oct 2012
The Web-based management tool now offers tighter security and a host of other streamlined functions.
CRM Featured News,
Posted 25 Oct 2012
Cross-channel survey solution leverages mobile devices for increased response rates.
CRM Featured News,
Posted 25 Oct 2012
New network provides more ways for marketers to enhance their campaigns.
CRM Featured News,
Posted 24 Oct 2012
Phone.com enters into an agreement to use VoodooVox's platform in customer experience applications.
CRM Featured News,
Posted 24 Oct 2012
SocialChorus integrates with Viralheat API to measure sentiment analysis for large-scale advocate marketing programs and influencer-generated content.
CRM Featured News,
Posted 24 Oct 2012
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