Australia and Canada lead the world in positive customer feedback.
Daily News,
Posted 26 Jan 2012
Company adds multilingual capabilities, semantic visualization, a feedback tool, and more.
Daily News,
Posted 25 Jan 2012
New chat application allows online businesses to have proactive, personalized interactions with customers.
Daily News,
Posted 25 Jan 2012
Enterprise campaign management solution adds continuous testing and real-time optimization, Google Analytics-style data visualizations, improved mobile support, and delivery performance.
Daily News,
Posted 25 Jan 2012
Virtual CSR adds Altitude's software suite to deliver business value at the point of contact with the customer.
Daily News,
Posted 25 Jan 2012
Enterprise Customer Management and Enterprise Service Fulfillment solutions complement Amdocs' existing enterprise charging and billing offering.
Daily News,
Posted 24 Jan 2012
The campaign management and outbound notification app is the first Voxeo Connect Certified Partner application.
Daily News,
Posted 24 Jan 2012
New platform provides citizens electronic access to their caseworkers and the benefit application process.
Daily News,
Posted 24 Jan 2012
New application lets users record audio and video.
Daily News,
Posted 24 Jan 2012
Acquisition of Australian cloud applications provider to strengthen company's global footprint.
Daily News,
Posted 24 Jan 2012
More than half see agencies playing "catch-up" with new technology.
Daily News,
Posted 23 Jan 2012
The company adds priority handling, tagging, and customer history to address demand for customer service via Facebook and Twitter.
Daily News,
Posted 23 Jan 2012
Out-of-the-box solution for analysis and measurement of the customer experience accelerates actionable insights.
Daily News,
Posted 23 Jan 2012
The new voice analysis application will feature immediate detection of select words and phrases and send alerts when scripts aren't adhered to.
Daily News,
Posted 20 Jan 2012
New iPhone app adds social media sharing and security.
Daily News,
Posted 20 Jan 2012
Enterprises, partners and ISVs on receiving end of improved integration.
Daily News,
Posted 19 Jan 2012
Database integration and transaction automation are built in to improve the quality and efficiency of every customer interaction.
Daily News,
Posted 19 Jan 2012
Users can add any digital media to a MailChimp email campaign and control content access to manage redistribution.
Daily News,
Posted 19 Jan 2012
The acquisition adds mobile loyalty technology to Constant Contact's suite of online marketing tools.
Daily News,
Posted 19 Jan 2012
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