The solution will allow more than 20,000 businesses to bring their knowledge bases and support communities to the mobile Web.
Daily News,
Posted 29 Aug 2012
New app lets users analyze contributions, influencers, trends and opportunities within collaboration tool.
Daily News,
Posted 28 Aug 2012
Cloud customer service solution designed for burgeoning midmarket segment.
Daily News,
Posted 28 Aug 2012
New validation capabilities boost accurate form completion and improve business intelligence.
Daily News,
Posted 28 Aug 2012
Orchestrate platform enables technology marketing professionals to optimize all aspects of their online digital presence across Web, mobile, social, and large screen channels.
Daily News,
Posted 27 Aug 2012
Acquisition boosts Big Blue's social business offerings.
Daily News,
Posted 27 Aug 2012
X2EngineCRM releases new Web lead capture, tagging, and intelligent lead routing with X2CRM 1.6.5 release.
Daily News,
Posted 27 Aug 2012
NICE Performance Management and NICE Incentive Compensation Management solutions enable enterprises to manage, measure, and motivate frontline service and sales employees.
Daily News,
Posted 27 Aug 2012
The browser-agnostic reporting tool is accessible from mobile devices, tablets, or off-site computers.
Daily News,
Posted 24 Aug 2012
Very few companies list their social media sites on their "Contact Us" pages.
Daily News,
Posted 24 Aug 2012
New program focuses on helping service organizations better understand customer needs.
Daily News,
Posted 24 Aug 2012
Available trial version lets users create customer service flows for mobile devices.
Daily News,
Posted 23 Aug 2012
First phase of Zurmo's social rollout powers internal collaboration.
Daily News,
Posted 23 Aug 2012
The acquisition brings together two companies to with solid backgrounds in the voice of the customer market.
Daily News,
Posted 22 Aug 2012
Solutions let users mine, filter, and incorporate social big data into platforms.
Daily News,
Posted 22 Aug 2012
61 percent of respondents in a new survey cite customer experience management as their greatest challenge.
Daily News,
Posted 22 Aug 2012
Users gain more control, flexibility, and time savings with end-to-end, automated IVR, contact center, and voice infrastructure testing.
Daily News,
Posted 22 Aug 2012
Solution provides foundation for better tracking of customer identity data.
Daily News,
Posted 21 Aug 2012
New extension provides customers with advanced cloud and hybrid support.
Daily News,
Posted 20 Aug 2012
|