The deal adds real-time, mobile customer engagement and risk intervention capabilities to decision management applications.
Daily News,
Posted 17 Aug 2012
New venture will provide collective intelligence on local ad inventory for buyers and sellers.
Daily News,
Posted 16 Aug 2012
Don't overlook your advocates and influencers.
Daily News,
Posted 16 Aug 2012
Companies that make an experience "frictionless" and that build for the future win.
Daily News,
Posted 16 Aug 2012
Customer Service Experience panelists think things will only get worse before they get better.
Daily News,
Posted 15 Aug 2012
The solution provides users with purchase and payment behavior data on 20 million U.S. companies.
Daily News,
Posted 15 Aug 2012
Execs share thoughts on customer trust, brand experience, and social CRM.
Daily News,
Posted 14 Aug 2012
Integrates email, social media marketing capabilities with CRM.
Daily News,
Posted 14 Aug 2012
As social media customer service channels increase, companies can convert interactions to sales leads, product ideation, and reduced contact center costs.
Daily News,
Posted 14 Aug 2012
Now any company will be able to create private social communities to connect with customers and partners in entirely new ways
Daily News,
Posted 14 Aug 2012
But while customers embrace new channels, businesses have to catch up, Customer Service Experience speakers warn.
Daily News,
Posted 13 Aug 2012
Start with the "five Cs" of in-store marketing, analyst says.
Daily News,
Posted 13 Aug 2012
CRM Evolution keynote Michael Vickers emphasizes creating added value in customer relationships.
Daily News,
Posted 13 Aug 2012
Vendors partner to provide cloud-based, multichannel solution.
Daily News,
Posted 13 Aug 2012
The settlement stems from allegations that Google circumvented "do not track" settings in Safari Internet browsers and placed cookies on users' computers.
Daily News,
Posted 10 Aug 2012
The acquisition will add long-term forecasting, planning and analysis capabilities to Interactive Intelligence's workforce optimization offering.
Daily News,
Posted 09 Aug 2012
Designed to improve sales efficiency with more insight into opportunities.
Daily News,
Posted 09 Aug 2012
Tweet Genie, Facebook Genie, and Social Monitoring are now part of the company's basic package.
Daily News,
Posted 09 Aug 2012
New release includes advanced analytics, historical data, and self-service functionalities.
Daily News,
Posted 08 Aug 2012
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