The new release of this online/enterprise customer relationship management solution comes with improved customization capabilities for all users.
Daily News,
Posted 31 Jan 2012
The partnership brings together speech analytics and a customer experience management solution for contact centers.
Daily News,
Posted 31 Jan 2012
Partnership lets marketers apply permission-based Facebook data to campaigns.
Daily News,
Posted 30 Jan 2012
Small business can now create Android apps that drive customers right to their door, thanks to the interactive map feature found in Andromo App Maker for Android.
Daily News,
Posted 30 Jan 2012
New research also finds a growing number of utilities share information about service issues with customers via social media.
Daily News,
Posted 27 Jan 2012
The gamification platform provider announces a suite of cloud-based integrations, beginning with JIVE, Omniture, and Salesforce.com.
Daily News,
Posted 27 Jan 2012
Xactly Express Plan Store features personalized rules engine, prebuilt templates for commission automation.
Daily News,
Posted 26 Jan 2012
Australia and Canada lead the world in positive customer feedback.
Daily News,
Posted 26 Jan 2012
Company adds multilingual capabilities, semantic visualization, a feedback tool, and more.
Daily News,
Posted 25 Jan 2012
New chat application allows online businesses to have proactive, personalized interactions with customers.
Daily News,
Posted 25 Jan 2012
Enterprise campaign management solution adds continuous testing and real-time optimization, Google Analytics-style data visualizations, improved mobile support, and delivery performance.
Daily News,
Posted 25 Jan 2012
Virtual CSR adds Altitude's software suite to deliver business value at the point of contact with the customer.
Daily News,
Posted 25 Jan 2012
Enterprise Customer Management and Enterprise Service Fulfillment solutions complement Amdocs' existing enterprise charging and billing offering.
Daily News,
Posted 24 Jan 2012
The campaign management and outbound notification app is the first Voxeo Connect Certified Partner application.
Daily News,
Posted 24 Jan 2012
New platform provides citizens electronic access to their caseworkers and the benefit application process.
Daily News,
Posted 24 Jan 2012
New application lets users record audio and video.
Daily News,
Posted 24 Jan 2012
Acquisition of Australian cloud applications provider to strengthen company's global footprint.
Daily News,
Posted 24 Jan 2012
More than half see agencies playing "catch-up" with new technology.
Daily News,
Posted 23 Jan 2012
The company adds priority handling, tagging, and customer history to address demand for customer service via Facebook and Twitter.
Daily News,
Posted 23 Jan 2012
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