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Solution will explore big data in a visual manner.
The newest version features email integration and theming.
Don't call it a social network.
CallCopy's WFO and call recording apps let VSI users tap into valuable customer insights and improve agent performance.
Cisco contact centers benefit from Altitude uCI advanced campaign management and smart desktop to accelerate results
New application lets companies derive insight from big data.
Patented technology maps relationships inside and outside the enterprise and automatically consolidates contact profiles across the organization.
Users can customize redirected content and get QR codes automatically generated for mobile keywords.
Proper engagement will require cross-enterprise change and strategy.
The infusion of cash will help the big data applications provider accelerate growth and expand its product portfolio.
Ads on social networks are going "native," reports BIA/Kelsey.
Social CRM software's users can now view data and updates from within their contact records to build better connections more quickly.
Knowlagent's patented intraday management technology transforms idle time into productive time for contact center agents.
A new study by Northwestern University's business school found that consumers are not driven to buy online by price alone.
The joint venture seeks to enable consumer goods organizations to improve marketing performance.
A partnership with the Rubicon Project lets advertisers buy content through advanced audience targeting.
What the software company's write-down could mean for customers, solutions.
Company calls release most "comprehensive" since InQuira acquisition.
E-commerce site will include apps for process templates, custom reports, and more.
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