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A study finds successful firms involved customers in the new product development process.
Predictive analysis of transactional data improves sales performance.
New survey data indicates consumer confusion over businesses' use of their social data.
Enterprises are pushing for tighter integration between various contact center applications.
Combination of Crimson Hexagon's ForSight Platform and Klout Scores allow customers to understand the impact of marketing and business programs with key individuals.
The automated platform lets marketers deliver tailored offers based on customer interest and intent-to-buy data.
Improvements to the backup for cloud application data accelerates customer growth.
The social CRM tool links to LinkedIn Company Pages, Groups, and Profiles.
Partnership will enable Knotice to continue to scale its services, accelerate data capabilities, and speed adoption of customer data and analytics initiatives.
The new cloud solution offers a complete view of the customer for a more personalized customer experience.
The technology will help Coveo expand its solutions for greater insight from big data and better customer engagements.
Companies that employ customer experience metrics deliver better customer service, but few score high.
The company developed its solution with Intuition Intelligence.
Accenture Enterprise Customer System provides a comprehensive view of customer relationships and interactions.
Move will foster deeper social selling and engagement opportunities.
Engage+ analyzes users' Facebook profile data for personalized interactions.
The program offers an extensive assessment of companies' individual Net Promoter programs and how they compare to competitors.
Adoption of interactive voice response and agent performance optimization systems is increasing.
Customers can electronically sign right from opportunities and track document status.
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