Research finds consumers want future interactions with financial services companies to feel local and personal.
Daily News,
Posted 17 Apr 2012
Frost & Sullivan research finds that most firms are still struggling with how to contact customers via this medium.
Daily News,
Posted 17 Apr 2012
Brand loyalty survey identifies quality and customer service as the most important factors in keeping consumers coming back.
Daily News,
Posted 17 Apr 2012
Spaces by Moxie integrates its communication channels with Salesforce.com's Service Cloud.
Daily News,
Posted 17 Apr 2012
Live chat solution to connect dealers to car shoppers conducting vehicle research on Edmunds.com.
Daily News,
Posted 16 Apr 2012
Upgrade helps marketers track and measure the performance of words and businesses
Daily News,
Posted 16 Apr 2012
NNDS hopes to improve support for more than 200 customers across the nation and provide greater access to self-service knowledgebase.
Daily News,
Posted 16 Apr 2012
Portrait Explorer helps companies simplify the process of customer data analysis.
Daily News,
Posted 13 Apr 2012
Technique links IVR interactions with caller satisfaction to pinpoint navigation pain points.
Daily News,
Posted 13 Apr 2012
Performance Horizon Group's ‘ExactView' offers U.S. brands true understanding of their digital campaign ROI.
Daily News,
Posted 12 Apr 2012
Mobile functionality adds to innovation solution.
Daily News,
Posted 12 Apr 2012
New partnerships with Responsys and SAP and expanded social data offerings
Daily News,
Posted 12 Apr 2012
Dashboard gets facelift; features including automated quota approvals introduced
Daily News,
Posted 12 Apr 2012
New product offering gives Oracle's Siebel CRM users enhanced messaging capabilities
Daily News,
Posted 11 Apr 2012
Adds social CRM functionalities, opportunity management, SharePoint support to solution
Daily News,
Posted 11 Apr 2012
New multi-line functionality enables agents to make up to 500 calls per hour, company says
Daily News,
Posted 10 Apr 2012
The move is in response to demand from Russia, Japan, Korea, and China.
Daily News,
Posted 10 Apr 2012
Customer Interaction Management Suite release aims to boost the business results contact center operations achieve.
Daily News,
Posted 10 Apr 2012
New software offers advanced analytics, integration capabilities
Daily News,
Posted 09 Apr 2012
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