New service automatically updates on-hold messaging and simplifies direct audio streaming.
Daily News,
Posted 30 Apr 2012
Solution helps smartphone users determine the best way to reach customer service.
Daily News,
Posted 30 Apr 2012
Acquisition complements Intuit's QuickBooks software, enhances SMB offerings.
Daily News,
Posted 30 Apr 2012
It grows from 188 percent in initial automation phase to 1,209 percent in the predictive phase, Nucleus Research Finds
Daily News,
Posted 27 Apr 2012
Customers want it to be easier to enter payment, billing, and shipping information.
Daily News,
Posted 27 Apr 2012
The latest in a suite of managed analytics services tracks agent desktop activitiy.
Daily News,
Posted 27 Apr 2012
The suite of turnkey frameworks enables rapid deployment across customer and employee applications.
Daily News,
Posted 26 Apr 2012
Marketers gain insight into community impact on sales process.
Daily News,
Posted 26 Apr 2012
New offerings include the AppExchange for Government and a training program on cloud deployment.
Daily News,
Posted 26 Apr 2012
Legislative pressure to cut funding to U.S. companies that outsource call center operations overseas hits a Filipino job training program.
Daily News,
Posted 25 Apr 2012
ProcessMaker's tight integration with SugarCRM delivers visual workflow design and execution to users
Daily News,
Posted 25 Apr 2012
The solution maximizes customer retention, brand engagement, and lifetime value with personalized loyalty programs.
Daily News,
Posted 25 Apr 2012
The acquisition further strengthens Big Blue's data analytics offerings.
Daily News,
Posted 25 Apr 2012
A strategic partnership with Urban Airship provides the technology for targeted, context-aware push notifications.
Daily News,
Posted 25 Apr 2012
Program additions include business planning support, the formation of a partner advisory board, and a certification program.
Daily News,
Posted 25 Apr 2012
The mobile solution connects to SugarCRM in real time with a one-button interface for smartphones and tablets.
Daily News,
Posted 24 Apr 2012
The deal gives Kana a comprehensive set of customer service solutions, from the midmarket to the enterprise.
Daily News,
Posted 24 Apr 2012
Solution promises insight into strong SMB market
Daily News,
Posted 24 Apr 2012
Three leading Global 200 companies are leveraging the platform to accelerate digital engagement.
Daily News,
Posted 24 Apr 2012
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