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Updates workflows, payments, and lead tracking abilities
Latest major portfolio release delivers real-time integration across network control, business and operational support systems to give customers a new level of control over their experiences.
Demandbase's platform maps IP addresses to businesses and consumers.
Addition of eg's capabilities enables Aspect to orchestrate how organizations serve customers from the point of interaction to the point of delivery.
Self-service option includes analytics, reporting, and visualization capabilities.
The deal adds session border control technology to Oracle's communications offering to speed the deployment of all-IP networks.
The deal adds to IBM's business analytics initiatives.
The integrated solution promises NetSuite customers enhanced service through knowledge management and Web self-service.
The solution brings together CRM data with multiple means of customer contact.
The former Oracle CRM executive will drive growth of the agency's cloud applications, platform, and data.
Genesys Connect for Salesforce Service Cloud is now available on Salesforce.com's AppExchange.
The company plans to continue to aggressively go after cloud computing share.
The new app gives on-the-go merchants tools to search and take action on customer data, while simplifying Facebook marketing.
Kirsten Bay takes on the job. Ian Bonner stays on as chairman of the board.
Maximizer CRM 12 Winter 2012 offers improved integration to mobile devices and other software.
BT Contact upgrades help organizations address changing customer expectations driven by digital communication channels such as social media, Web chat, and video.
The deal will deliver strategic customer analytics solutions.
The deal brings a sports CRM and management component to SAP.
Designed for sales reps, the solution weds voice, email, and CRM.
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